Inside Sales Customer Service- Bilingual

Westlake Chemical; Quebec; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction through effective order processing and communication. This role involves managing customer inquiries, ensuring compliance with internal policies, and collaborating with various departments to maintain order accuracy. The successful candidate will thrive in a dynamic environment, contributing to a culture that values community involvement and employee development. If you are passionate about delivering exceptional service and have a knack for problem-solving, this opportunity could be your next career step in a supportive and growth-oriented workplace.

Benefits

Benefits Day 1

Quarterly Bonus Programs

Annual Incentive bonus

Fitness Reimbursement Program

Tuition Reimbursement Program

Employee Assistance Program

Vacation

Scholarship Program

Training & Development

Community Relations Support

Qualifications

• 3+ years customer service experience, preferably in manufacturing.
• Bilingual in French and English is required.

Responsibilities

• Manage order processing and maintain system accuracy for sales orders.
• Communicate with customers regarding shipment and delivery schedules.
• Ensure SOX compliance and maintain customer files.

Skills

Customer Service

Communication

Order Processing

Problem Solving

Bilingual French and English

Education

Post-secondary education in business management

Equivalent field of study

Tools

JDE

SAP

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

We build communities, let us build your career

Why choose Westlake Pipe & Fittings?

• Benefits Day 1!
• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Quarterly Bonus Programs
• Annual Incentive bonus
• Fitness Reimbursement Program: The Company will reimburse up to 50%.
• Tuition Reimbursement Program
• Employee Assistance Program
• Vacation
• Scholarship Program
• Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards.
• Ensures SOX compliance processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck deliveries at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms are completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquiries, discrepancies on customer’s purchase orders and updates on customer order status.
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all price increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

• Bilingual French and English.
• Three years customer service experience, preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.