Inside Sales

Allredi LLC.; Calgary; On-site; CAD 42,000 - 50,000; Full time

Job summary

Allredi LLC. in Calgary, AB is seeking a customer service and order fulfillment associate to respond to inquiries, process local orders, and support the warehouse.

You will manage open and back orders, assist walk-in customers, handle RMA processing, and help maintain inventory with accurate data entry in Excel. Candidates should have a High School diploma with 2-3 years of sales and customer service, forklift experience, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma with 2-3 years of sales and customer service experience.
• Solid computer skills including MS Excel.
• Forklift experience is required.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and process local orders; answer questions and track shipments.
• Service walk-in customers, maintain good relationships and assist branch customers with needs.
• Review open and back orders daily to ensure timely delivery; manage returns and price requests.
• Coordinate with warehouse for order preparation and inventory handling; assist with RMA processing.

Skills

Customer service

Sales experience

Communication

Multitasking

Teamwork

Education

High School diploma

Tools

Forklift

MS Excel

Job description

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse.

Responsibilities and Duties:

• Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.
• Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.
• Works the "open orders" report and "back order" report daily to make sure customers are getting their orders in a timely manner.
• Responsible for the RMA processing at the branch.
• Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.
• Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory.
• Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job.
• Completion of High School degree with 2-3 years of sales & customer service experience
• Must have solid computer skills including strong MS Excel background
• Forklift experience is a must
• Must possess ability to work independently but function as a strong member of a team
• Knowledge of company products, the industry, competitors, and basic business concepts
• Must have excellent problem-solving skills, be detail oriented and organized
• Must be able to multi-task and work on many different projects at one time.