Inside Sales & Operations Specialist

Core & Main; London; On-site; CAD 42,000 - 55,000; Full time

Job summary

A leading supplier in sales based in London, Ontario is seeking a talented individual to facilitate the sales process. The role involves prospecting for new sales opportunities, providing product pricing, and ensuring timely shipment and customer satisfaction. Ideal candidates will have 2-5 years of inside sales experience, strong customer service skills, and a preferred associate degree. Join a dynamic team that values expertise and customer engagement.

Qualifications

• Minimum 2 to 5 years of experience selling in an inside sales environment.
• Demonstrated success working with customers.
• Experience with inventory sales.
• Strong computer skills desired
• Forklift certification preferred

Responsibilities

• Facilitates the sales process through project management and customer service.
• Prospects for new sales opportunities via outbound calls and emails.
• Ensures timely shipment of materials and customer satisfaction.
• Procures and maintains inventory; monitors to ensure proper inventory turns.
• Ensures timely shipment of materials and customer satisfaction.
• Works at the sales counter to serve in-store customers; contributes to add-on sales with product knowledge; handles inquiries and resolutions.
• Performs estimating, take-off, and proposal duties as necessary.
• May assist warehouse staff with pulling and preparing orders for shipment and receiving, verifying, stocking materials.

Skills

Sales process facilitation

Customer service support

Strong computer skills

Prospecting

Inventory sales

Education

Associate degree preferred

Tools

Forklift

Job description

Job Summary

Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e‑mail, and written and faxed correspondence. May directly or indirectly support outside sales.

Major Tasks, Responsibilities And Key Accountabilities

• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
• Procures and maintains inventory; monitors to ensure proper inventory turns.
• Ensures timely shipment of materials and customer satisfaction.
• Works at the sales counter to serve in‑store customers as assigned. Contributes to add‑on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Performs estimating, take‑off, and proposal duties as necessary.
• May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials.

Preferred Qualifications

• Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
• Experience with inventory sales.
• Associate degree preferred.
• Strong computer skills desired.
• Forklift Certification Preferred