Inside Sales Associate

Sonepar Canada, Inc.; Vaughan; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Sonepar Canada, Inc. is seeking a sales-oriented professional to develop and maintain positive customer relationships, handle orders, pricing, and deliveries, and ensure high levels of service.

The role involves contacting customers, processing orders, and expanding the customer base through cold and warm calls. Requirements include a high school diploma, 1–3 years related experience, and knowledge of Microsoft Office.

Qualifications

• High school diploma required.
• Post secondary courses in sales/marketing preferred.
• Knowledge of Microsoft Office required.
• 1-3 years related experience preferred.
• Product knowledge or industry experience preferred.

Responsibilities

• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identify products the customer requires that may not be stocked by the Company and sourcing the products.
• Providing pricing quotations and follow-up on quotes.
• Purchasing (direct orders).
• Counter Sales (where applicable).
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable).
• Credits/Debits.
• Returns - as required.
• Providing basic technical support on products.
• Provide quotations and product information.
• Responding to inquiries.
• Closing orders.

Skills

Customer service

Sales

Negotiation

Education

High School Diploma

Post secondary courses in Sales/Marketing

Tools

Microsoft Office

Job description

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Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.

At Sonepar, we value your skills and your passion, and if your career path has taken a few twists and turns, that only serves to enrich your story. We strive to create an inclusive environment where everyone feels welcome and valued for who they are. Regardless of physical ability, requirements, gender, sexual orientation, educational background or other aspects of diversity, every role at Sonepar is open to people who share our core values and commitments. We are proud to have been awarded theGEEIS (Gender Equality for European & International Standard) label and to be a partner of AGEFIPH (Association for the Management of the Fund for the Professional Integration of People with Disabilities).

Job Summary:

This postion is Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.

Major responsibilities are:

• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
• Providing pricing quotations and follow-up on quotes.
• Purchasing (direct orders) .
• Counter Sales (where applicable).
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable).
• Credits/Debits.
• Returns - as required.
• Providing basic technical support on products.
• Provide quotations and product information.
• Responding to inquiries.
• Closing orders.

Experience and qualifications required:

• High School Diploma required.
• Post Secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.
• 1-3 years related experience.
• Product knowledge or industry experience preferred.

We are interested in knowing you more.