Inside Account Manager

Grand & Toy; Vaughan; On-site; CAD 58,000 - 63,000; Full time

Benefits offered by this job

Comprehensive training for new associates

Associate/corporate discounts

Pension plan

Job summary

Grand & Toy is seeking an Inside Account Manager to work alongside a Senior Sales Leader in Vaughan, Canada. This role involves managing high-value enterprise accounts, ensuring exceptional customer experience, and identifying growth opportunities. Ideal candidates will possess strong organizational and analytical skills, with at least 2 years of experience in a B2B environment.

Competitive salary between $58,000 and $63,000, alongside a commission structure and comprehensive benefits, showcases the commitment to employee growth and development.

Qualifications

• 2+ years of experience in inside sales, account management, or customer success in a B2B environment.
• Understanding of corporate financials including balance sheets and cash flow.
• Excellent interpersonal and communication skills.

Responsibilities

• Partner with a Senior Sales Leader for enterprise account support.
• Manage follow-ups, documentation, and CRM updates.
• Identify growth opportunities within existing accounts.
• Prepare sales proposals and executive-level meetings.

Skills

Organizational skills

Resilience under pressure

Analytical skills

Time management

Bilingual (English and French)

Education

Post-secondary education in Sales, Marketing, or Business

Tools

MS Office

CRM tools (Microsoft Dynamics or equivalent)

Job description

For over 140 years, Grand & Toy has helped Canadian businesses adapt, grow, and thrive. We’re a passionate, diverse team focused on innovation, customer impact, and creating real growth opportunities for our people.

The Role

We’re hiring an Inside Account Manager to work directly with a Senior Sales Leader supporting high-value enterprise customers. This role is ideal for someone who is extremely organized, resilient under pressure, and naturally curious. You’ll be the go-to partner on our key accounts, driving action, elevating the customer experience, and helping unlock new revenue.

What You’ll Do

• Partner with a Senior Sales Leader to support and grow a portfolio of enterprise accounts
• Own the details: follow‑ups, documentation, CRM updates, meeting prep, reporting, and action tracking will be core responsibilities of this role
• Support customer relationships by responding to inquiries, coordinating solutions, and ensuring an exceptional customer experience
• Help identify growth opportunities within existing accounts by asking smart questions and leveraging data/insights
• Prepare and support sales proposals, quotes, presentations, and executive‑level meetings
• Manage multiple priorities in a fast‑paced environment, staying organized, calm, and solution‑focused

Who You Are

• Highly organized & detail‑oriented – nothing falls through the cracks
• Resilient & adaptable – you stay composed with shifting priorities, tight timelines, and high expectations, handling pressure and feedback with maturity
• Curious & analytical – you have a need to understand how customers’ businesses work and how we can add value
• Strong time management – you can juggle multiple accounts and tasks effectively and with ease
• Comfortable with enterprise customers and engaging with senior stakeholders and C‑suite executives
• Collaborative & professional communicator – with internal teams and with customers respectively
• Responsive & accountable – you have integrity and people can rely on you to follow through on your word

What You’ll Need

• Post‑secondary education, preferably in Sales, Marketing, Business, or related fields
• 2+ years’ experience in inside sales, field sales, account management, customer success, or business development in a B2B environment
• Understanding of basic corporate financials (balance sheets, income statements, cash flow, ROI)
• Strong research skills using online/external tools
• Excellent interpersonal, communication, and presentation skills (in person and virtual)
• Comfortable using MS Office, Teams, and CRM tools (Microsoft Dynamics or equivalent)
• Confident engaging with C‑level executives
• Bilingual in English and French is an asset

What We Offer You

Grand & Toy offers competitive wages and benefits packages based on education and experience. We proudly provide comprehensive training for all new associates, along with incentives such as our associate/corporate discounts and rewards programs for management positions.

• You will earn a competitive base salary starting at $58,000 – $63,000
• You can benefit from a commission structure with real potential to earn more
• You can enjoy a full benefits package and pension plan
• You can grow within a proudly Canadian company that values its employees and promotes from within

Ready to Apply?

Join Grand & Toy and take your career to the next level with a company that values your professional development, rewards your achievements, and supports you every step of the way.

We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.