Accounts Receivable Collections Analyst (Bilingual)

Grand & Toy; Burnaby; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Learning & development

Career advancement

Employee discounts

Collaborative culture

Job summary

Grand & Toy in Canada is seeking a bilingual A/R Collections Analyst to manage a portfolio of mid-to-high profile accounts in English and French. You will use calls, email, and EDI portals to reduce past-due balances, perform reconciliations, and support credit decisions while maintaining a strong customer experience.

The role offers competitive pay, comprehensive benefits, and development opportunities within a long-standing Canadian retailer.

Qualifications

• Experience in computerized A/R environment managing a portfolio, with reconciliations and past-due collections.
• Clear written and verbal communication in English and French.
• Analytical problem solving and ability to propose practical solutions.
• Calm, professional under pressure and collaborative across teams.
• Post-secondary education in Accounting/Finance or Business is an asset.

Responsibilities

• Lead day-to-day collections for moderate to high-profile accounts in English and French.
• Perform reconciliations, issue statements, and resolve disputes promptly.
• Meet or exceed A/R targets and DSO goals through disciplined follow-up.
• Reconcile high-volume accounts and address payment challenges with customers.
• Prepare dunning letters and escalate to third party collections when needed.
• Collaborate with Sales, Credit and e-Business teams to enforce payment terms.
• Monitor EDI portals (Ariba, Tradeshift, Coupa, Oracle, etc.) for timely processing.

Skills

Bilingual English/French

AR Professional

Analytical thinker

Strong communicator

Calm under pressure

EDI & Excel

Education

Accounting/Finance/Business education

Tools

Ariba

Tradeshift

Coupa

Oracle

Excel

Job description

Who We Are

At Grand & Toy, we're more than just a supplier - we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

About The Role

As a Bilingual A/R Collections Analyst (English/French) at Grand & Toy, you’ll be responsible for the timely collection and management of a portfolio of moderate to high‑profile accounts. You’ll use phone, email, customer EDI portals, and account reconciliations to reduce past‑due balances, resolve issues, and support informed credit decisions. You’ll work closely with customers, and stakeholders to address payment challenges, clear invoice rejections, and ensure our processes support both strong cash flow and a positive customer experience, delivering service in both English and French as needed.

Key Responsibilities

• Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms.
• Resolve account issues - Handle inquiries, perform reconciliations, issue statements, and resolve disputes in a timely, professional way.
• Meet collections targets - Meet or exceed A/R performance goals and DSO targets through disciplined follow‑up and documentation.
• Reconcile high‑volume accounts - Identify billing errors, source back‑up documentation, and work with customers (including visits where needed) to address payment challenges.
• Manage dunning & escalation - Prepare and send dunning letters, and elevate accounts for 3rd party collections, bad debt reserve, and write‑off when appropriate.
• Partner with internal teams - Work closely with Sales, Credit, and other stakeholders to support compliance with payment terms while protecting the customer experience.
• Work within EDI portals - Monitor EDI accounts daily, resolve invoice rejections, and collaborate with e‑Business and others to ensure portals (Ariba, Tradeshift, Coupa, Oracle, etc.) are correctly set up and functioning.

Who You Are

• Fully Bilingual - Able to support customers and internal partners confidently in both English and French.
• A/R Professional - Experience in a computerized A/R environment (preferably corporate collections) managing a portfolio of accounts, with solid knowledge of account maintenance, reconciliations, past‑due collections, credit decisions, and basic financial analysis.
• Analytical Problem Solver - Comfortable digging into issues, finding root causes, and recommending practical solutions.
• Strong Communicator & Collaborator - Clear and professional on the phone and in writing, including in challenging conversations; works effectively with Sales, Credit, e‑Business, and other teams.
• Calm Under Pressure - Uses sound judgement and maintains professionalism in complex or sensitive situations.
• Tech‑Savvy with EDI & Excel - Experienced with EDI‑based customers and portals (Ariba, Oracle, Tradeshift, Coupa, etc.); advanced Excel skills (VLOOKUP, Pivot Tables) and proficient with MS Word.
• Growth‑Oriented - Secondary school completion required; post‑secondary education in Accounting/Finance or Business is an asset.

What Grand & Toy Offers

• Competitive Compensation - based on experience, with a hiring range of $50,000 to $55,000.
• Comprehensive Benefits Package - Health and wellness benefits to support you and your family.
• Learning & Development - Training and development opportunities to deepen your expertise in credit, collections, and related fields.
• Career Advancement - Growth and promotion opportunities within a proudly Canadian company with a long‑standing brand.
• Exclusive Perks - Associate and corporate discounts, plus rewards programs for eligible roles.
• Supportive Culture - A team‑oriented, friendly, and collaborative environment where your contributions are valued.

We celebrate employment equity and diversity and are committed to building an inclusive workplace. We are also committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.