Accounts Receivable Collections Analyst (Bilingual)

Grand & Toy; Vaughan; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation: $50,000–$55,

Comprehensive benefits

Learning & development

Career advancement

Discounts & rewards

Supportive culture

Job summary

Grand & Toy is seeking a Bilingual A/R Collections Analyst to manage a portfolio of moderately to high-profile accounts in English and French. You will focus on timely collections, reconciliations, and informed credit decisions.

You will collaborate with Sales, Credit, and e-Business teams, monitor EDI portals (Ariba, Tradeshift, Coupa, Oracle, etc.), and use Excel for analytics to reduce past-due balances while maintaining a positive customer experience.

Qualifications

• Bilingual in English and French required for customer interactions and internal collaboration.
• Experience in accounts receivable, with knowledge of reconciliations, past-due collections, and credit decisions.
• Strong communication skills, and ability to work with Sales, Credit, and e-Business teams.
• Proficient with EDI portals and advanced Excel skills.

Responsibilities

• Lead day-to-day collections for moderate to high-profile accounts in English and French.
• Resolve account issues, perform reconciliations, issue statements, and resolve disputes.
• Meet or exceed A/R performance goals and DSO targets.
• Reconcile high-volume accounts, identify billing errors, and request required documents.
• Prepare and send dunning letters; escalate accounts for third-party collections as needed.
• Collaborate with Sales, Credit, and other stakeholders to support payment terms.

Skills

Bilingual EN/FR

A/R collections

Analytical

Communication

Calm under pressure

Excel & EDI

Education

Post-secondary in Accounting/Finance or Business

Tools

EDI portals: Ariba/Oracle/Tradeshift/Coupa

Job description

Who We Are

At Grand & Toy, we're more than just a supplier - we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

About The Role

As a Bilingual A/R Collections Analyst (English/French) at Grand & Toy, you’ll be responsible for the timely collection and management of a portfolio of moderate to high‑profile accounts. You’ll use phone, email, customer EDI portals, and account reconciliations to reduce past‑due balances, resolve issues, and support informed credit decisions.

You’ll work closely with customers, and stakeholders to address payment challenges, clear invoice rejections, and ensure our processes support both strong cash flow and a positive customer experience, delivering service in both English and French as needed.

Key Responsibilities

• Manage a customer portfolio - Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms.
• Resolve account issues - Handle inquiries, perform reconciliations, issue statements, and resolve disputes in a timely, professional way.
• Meet collections targets - Meet or exceed A/R performance goals and DSO targets through disciplined follow‑up and documentation.
• Reconcile high‑volume accounts - Identify billing errors, source back‑up documentation, and work with customers (including visits where needed) to address payment challenges.
• Manage dunning & escalation - Prepare and send dunning letters, and elevate accounts for 3rd party collections, bad debt reserve, and write‑off when appropriate.
• Partner with internal teams - Work closely with Sales, Credit, and other stakeholders to support compliance with payment terms while protecting the customer experience.
• Work within EDI portals - Monitor EDI accounts daily, resolve invoice rejections, and collaborate with e‑Business and others to ensure portals (Ariba, Tradeshift, Coupa, Oracle, etc.) are correctly set up and functioning.

Who You Are

• Fully Bilingual - Able to support customers and internal partners confidently in both English and French.
• A/R Professional - Experience in a computerized A/R environment (preferably corporate collections) managing a portfolio of accounts, with solid knowledge of account maintenance, reconciliations, past‑due collections, credit decisions, and basic financial analysis.
• Analytical Problem Solver - Comfortable digging into issues, finding root causes, and recommending practical solutions.
• Strong Communicator & Collaborator - Clear and professional on the phone and in writing, including in challenging conversations; works effectively with Sales, Credit, e‑Business, and other teams.
• Calm Under Pressure - Uses sound judgement and maintains professionalism in complex or sensitive situations.
• Tech‑Savvy with EDI & Excel - Experienced with EDI‑based customers and portals (Ariba, Oracle, Tradeshift, Coupa, etc.); advanced Excel skills (VLOOKUP, Pivot Tables) and proficient with MS Word.
• Growth‑Oriented - Secondary school completion required; post‑secondary education in Accounting/Finance or Business is an asset.

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive professionally, financially, and personally. As part of our team, you’ll enjoy a rewarding career with strong support and room to grow, including:

• Competitive Compensation - based on experience, with a hiring range of $50,000 to $55,000.
• Comprehensive Benefits Package - Health and wellness benefits to support you and your family.
• Learning & Development - Training and development opportunities to deepen your expertise in credit, collections, and related fields.
• Career Advancement - Growth and promotion opportunities within a proudly Canadian company with a long‑standing brand.
• Exclusive Perks - Associate and corporate discounts, plus rewards programs for eligible roles.
• Supportive Culture - A team‑oriented, friendly, and collaborative environment where your contributions are valued.

We celebrate employment equity and diversity and are committed to building an inclusive workplace. We are also committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans.