Infrastructure Specialists

people to go; Barrie; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Structured onboarding training

No weekend work

Contract extension possibility

Permanent conversion potential

Job summary

Randstad Canada is seeking an Operations Officer II in Barrie, ON for a 12-month contract onsite. You will balance administrative operations and client service, handling insurance applications, calendar tasks, and monthly reports while ensuring SLA targets are met.

The role emphasizes accuracy, collaboration with onsite and virtual teams, and process improvements to boost efficiency and service standards within the life insurance sector.

Qualifications

• 5+ years of total administrative or operational experience.
• 3+ years specifically in Life Insurance administrative or sales support.
• Strong Excel and Word proficiency.
• University degree is a strong asset.
• Industry knowledge of life, critical illness, and disability insurance products.

Responsibilities

• Process life, critical illness, and disability insurance applications and manage high-priority inbox requests.
• Perform complex calendar management and daily scheduling tasks.
• Maintain accurate customer records and prepare monthly operational reports.
• Collaborate with onsite colleagues and virtual teams to ensure smooth back-office execution.
• Adhere to policies, risk management, and audit compliance; identify process improvements.

Skills

Detail oriented

Problem solving

Organizational skills

Communication skills

Education

University degree

Tools

Microsoft Excel

Microsoft Word

Job description

We are seeking a detail-oriented Operations Officer II to join a collaborative, tight-knit team in Barrie, Ontario. This role balances administrative operations and direct client service, focusing on application processing, email management, and workflow coordination within the life insurance sector. You will ensure high operational accuracy, meet established Service Level Goals, and deliver exceptional service to both internal partners and external clients.

Job Title

Operations Officer II

Location

Barrie, ON (Onsite)

Job Type

12-Month Contract (Extension & Permanent Conversion Possible)

Schedule

Monday to Friday (Standard Hours, No Rotation/OT)

Advantages

• Specialized, niche operational role designed to build expertise and accelerate career growth.
• Structured 3- to 5-week training program provided upon onboarding.
• Stable schedule with no required weekend work or travel.
• Opportunity for contract extension or potential conversion to permanent status.

Responsibilities

• Process life, critical illness, and disability insurance applications while managing high-priority inbox requests and client inquiries.
• Perform complex calendar management and daily administrative scheduling tasks.
• Maintain accurate customer records and prepare regular monthly operational reports.
• Collaborate closely with onsite colleagues and broader virtual teams to ensure smooth back-office execution.
• Adhere to operational policies, risk management guidelines, and audit compliance protocols.
• Identify and suggest continuous process improvements to boost team efficiency and service standards.

Qualifications

• Experience: 5+ years of total administrative or operational experience, with 3+ years specifically in the Life Insurance industry (administrative or sales support capacity).
• Industry Knowledge: Comprehensive understanding of life, critical illness, and disability insurance products and processing routines.
• Technical Skills: Intermediate to advanced proficiency in Microsoft Office (specifically Excel and Word).
• Soft Skills: Exceptional attention to detail, proactive problem-solving, strong organizational capabilities, and effective communication skills.
• Education: University degree considered a strong asset.

Nice-to-Have Asset Qualifications

• Level 2 Life License or LLQP (or ability to complete within 6 months of start).
• Professional designations such as CFP, CLU, or ChFC.
• In-depth understanding of insurance wealth management solutions and partner relationship building.

Summary

Are you interested in the operations Officer position?

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.