Senior Development Officer

university toronto; Mississauga; Hybrid; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid work setup

Paid training program 3 weeks

Potential contract extension

Job summary

Randstad Canada is seeking an Operations Officer II for a hybrid role in Mississauga. The position focuses on back-office processing, including VISA redemptions and estate document reviews, with strict adherence to SLAs and audit standards. Training is provided during a comprehensive onboarding period.

The role requires a post-secondary degree, 2–4 years in banking, and strong administrative skills. It offers a 12-month contract with potential extension or conversion based on performance.

Qualifications

• Post-secondary degree or diploma required.
• 2–4 years banking or financial services experience (retail banking preferred).
• 2–4 years of strong administrative support in a fast-paced environment.
• Proficiency with Microsoft 365 apps, especially Excel, Word and Outlook.
• Demonstrated stability in prior roles; avoid pattern of short-term positions.
• Excellent written and verbal communication skills; highly accurate work.

Responsibilities

• Execute day-to-day back-office processing tasks, including VISA redemptions and estate document reviews.
• Ensure all processing activities meet SLAs and productivity targets for partner relationships.
• Use escalation paths to resolve issues, identify operational risk, and comply with audit standards.
• Participate in daily team touchpoints to distribute work and suggest improvements.
• Maintain customer data privacy and adapt to new systems and processes.

Skills

Written communication

Attention to detail

Organizational skills

Multitasking

Team player

Adaptability

Education

Post-secondary degree or diploma

Tools

Microsoft 365

Excel

Word

Outlook

Job description

We are seeking a detail-oriented and adaptable Operations Officer II to join a dynamic back-office team within a leading legal Financial Institution. In this role, you will provide critical operational support, executing general and specialized processing activities such as VISA redemptions and estate document reviews. If you bring a strong background in retail banking, exceptional administrative skills, and a commitment to maintaining high standards of accuracy within defined Service Level Agreements (SLAs), this is an excellent opportunity to further your career in financial operations.

Job Title: Operations Officer II

Location: Mississauga, Ontario (Hybrid - 4 days onsite, 1 day remote)

Position Type: 12-Month Contract (Extension and permanent conversion potential based on performance and business needs)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Full-Time, No Overtime)

Pay Rate: $25.56

Advantages

• Career Growth: Strong potential for contract extensions or conversion into permanent roles based on performance and business needs.
• Industry Experience: Direct exposure to back-office workflows within a premier legal Financial Institution.
• Balanced Environment: Structured schedule with regular hours, a hybrid work setup, zero travel required, and no phone-based customer service (100% back-office support).
• Comprehensive Onboarding: Comprehensive 3-week paid training program to set you up for success.

Responsibilities

• Operational Processing: Execute day-to-day back-office processing tasks, including VISA redemption requests, estate document reviews, and ad-hoc file evaluations.
• Customer & SLA Focus: Ensure all processing activities, queries, and transactions are completed accurately and within established Service Level Agreements (SLAs) and productivity targets to support partner relationships.
• Problem Resolution & Risk Management: Utilize established escalation pathways to resolve processing issues, identify areas of operational risk, and strictly comply with audit and Bank Codes of Conduct.
• Process Improvement: Actively participate in daily team touchpoints (15–30 minutes) to support work distribution, share feedback, and suggest process enhancements.
• Adaptability & Compliance: Apply operating policies and procedures diligently, maintaining strict customer data privacy standards while adopting new systems, technologies, and workflow updates as required.

Qualifications

• Must-Have Requirements
• Education: Post-secondary degree or diploma.
• Industry Experience: 2 to 4 years of experience within the banking or financial services industry (Retail Banking background highly preferred).
• Administrative Background: 2 to 4 years of strong administrative support experience in a fast-paced environment.
• Technical Skills: Proficiency in Microsoft 365 applications, particularly Excel, Word, and Outlook.
• Stability: A history of steady, sustained employment (candidates with a pattern of short-term job-hopping will not be considered).
• Core Soft Skills
• Exceptional written and verbal communication skills.
• High level of accuracy, attention to detail, and analytical capabilities.
• Strong organizational, time management, and multitasking skills to manage high volume under strict deadlines.
• Adaptable to changing processes and open to adopting new workflow methods.
• Internal customer service mindset with a team-first, goal-oriented attitude.
• Nice-to-Have
• Prior experience reviewing estate documentation or legal/contractual documents.
• Knowledge of trade processing or specific banking platforms.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.