Operations Generalist

Stalwart Insurance Group; Toronto; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Extended health benefits plan

Job summary

Stalwart Insurance Brokers Ltd. (Stalwart) is seeking an Operations Generalist to join our team in Toronto or Vancouver. You will support senior staff across departments, handling a broad range of operational and administrative tasks to improve service delivery and efficiency.

You will track KPIs, streamline processes, assist with compliance, and liaise with internal and external stakeholders. The role is full‑time, in‑person, with 40 hours a week and immediate start.

Qualifications

• 1–3 years of experience in operations or administrative support in financial services.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Excellent verbal and written communication to engage clients and team members.
• High attention to detail and accuracy in documentation and processes.
• Professional demeanor with a client-centric focus.
• Proactive self-starter with problem-solving abilities and quick learning.

Responsibilities

• Assist staff and managers in daily operations and strategic initiatives across departments.
• Support executive team in planning and executing operational initiatives.
• Manage operational data, track KPIs, and provide insights for decisions.

Skills

Organizational skills

Communication skills

Time management

Problem solving

Proactive mindset

Education

Bachelor's degree in business administration, finance, or related field

Job description

Stalwart Insurance Brokers Ltd. (Stalwart) is a growing national life insurance brokerage with a focus on high-complexity client and business situations. We value excellence and entrepreneurial thinking, requiring staff with the capacity to solve complex, novel problems. As we continue our rapid growth, we are looking for ambitious team members who are eager to scale their skills, abilities, and relationships.

Summary

We are looking for an Operations Generalist to join us at our Vancouver or Toronto offices. In this role, you support senior staff, performing a broad range of operational and administrative functions to enhance our service delivery and operational efficiency. Additionally, you will support our larger admin team with general support to business activates.

Your role will include, but not be limited to:

• Assisting staff and managers in the daily operations and strategic initiatives across all departments
• Assisting the executive team in planning and executing operational and strategic initiatives
• Manage operational data, track KPIs, and provide insights to guide strategic decisions.
• Streamline operations by supporting and improving business processes to enhance efficiency and scalability across departments
• Identify and implement process enhancements, automation opportunities, and best practices
• Liaising with internal teams and external stakeholders to facilitate smooth operations and resolve issues.
• Tracking and reporting on key performance metrics to support decision-making.
• Supporting compliance and risk requirements within the organization

Required Skills or Experience

• One to three (1-3) years of experience in operations or administrative support, preferably within the life insurance, banking, legal support, or the financial industry.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills to engage with clients and team members.
• High attention to detail and accuracy in managing documentation and processes.
• Professional demeanor with a strong client‑centric focus.
• A proactive self‑starter with problem‑solving abilities and a willingness to learn quickly.

Nice to Haves

• Previous experience in a support role within the life insurance or financial services sector.
• Familiarity with life insurance products and regulatory requirements.
• Experience working in a legal setting, such as a law office.
• Proficiency in project management software and tools.
• Experience with data analysis and reporting.
• Working in a startup environment
• Bachelors degree in business administration, finance, or a related field.

Salary and Benefits

• Salary: $75,000 - $90,000 per year, commensurate with experience, plus bonus.
• Benefits: Extended health benefits plan.

Position Type

• Nature: Permanent, full‑time, in‑person
• Time Commitment: 40 hours per week, with occasional overtime required
• Start Date: Immediate

Please note: Candidates must be currently authorised to work in Canada.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.