Information Desk Clerk

District of West Vancouver; West Vancouver; Vor Ort; CAD 39.000 - 47.000; Vollzeit

Zusammenfassung

West Vancouver is seeking an Information Desk Clerk for a replacement temporary, full‑time position of approximately 12 months. The role provides front-line reception and central switchboard services at Municipal Hall and clerical support to several departments.

Responsibilities include answering inquiries, handling mail and payments, filing, and basic finance information related to property taxation and utilities. Requires 12th grade education and a police check.

Qualifikationen

• Completion of the 12th grade including courses in keyboarding, word processing and spreadsheet applications.
• Preferable training in switchboard operation or general office experience.
• Police Information Check required as a condition of hire.

Aufgaben

• Receptionist and central switchboard operation.
• Answer general inquiries in person and by email and redirect to departments.
• Schedule all courier requests for Municipal Hall.

Kenntnisse

Customer service

Communication

Multitasking

Ausbildung

12th grade or equivalent with keyboarding/word processing/spreadsheet

Tools

Switchboard operation

Jobbeschreibung

INFORMATION DESK CLERK

Replacement Temporary, Full-Time

(For approximately 12 months)

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community.

The West Vancouver Customer Service Centre is accepting applications for a replacement temporary full-time Information Desk Clerk position, for approximately 12 months. This customer service position provides front-line reception and central switchboard services at Municipal Hall, as well as clerical support to a variety of departments and divisions. Our ideal candidate has a pleasant, customer-service oriented attitude.

Reporting to the Clerk IV, this position will be responsible for:

• Receptionist and central switchboard operation;
• Answers general inquiries from the public both in person and email and redirects other inquiries to various divisions/departments;
• Schedules all courier requests for Municipal Hall;
• Receives, sorts and distributes external and internal mail and deliveries;
• Department filing and record maintenance, supply ordering;
• Processing and posting a variety of payments and receipts and ensuring transactions are accurately balanced;
• Providing basic information related to Finance functions, including property taxation, utilities, and accounts receivable; and,
• Performing other related work as required.

The preferred candidate will possess: Completion of the 12 th grade including or supplemented by courses in standard commercial subjects including keyboarding, word processing and spreadsheet applications, and preferably a training course in switchboard operation and some general office and switchboard experience, or an equivalent combination of training and experience.

The successful candidate will be required to supply an acceptable Police Information Check and a copy of their credentials as a condition of hire.

This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licences and certificates required of candidates. For details please refer to the class specification which is available for inspection on WestNet or contact Human Resources to request a copy.

Position Status:

WVMEA (Union) – Replacement, Temporary, Full-Time (for approximately 12 months)

Hours of Work:

35 hours per week (hours and days of work may vary)

Rate of Pay:

$30.08 per hour plus 14% in lieu of benefits.

This position has a pay structure with five steps which increase annually.

Closing Date:

11:59 p.m. on Thursday, October 29, 2026.

We want to thank all applicants, however only those chosen for an interview will be contacted.