Office Support Clerk III (Auxillary)

CivicInfo BC; Vancouver; On-site; CAD 43,000 - 50,000; Part time

Job summary

The City of Vancouver is seeking an Office Support Clerk III for the Gathering Place in Vancouver. The role provides clerical and frontline customer service to staff and patrons while using SAP and Vandocs daily.

Responsibilities include time-entry, cash handling, purchasing, and supporting multiple programming areas. A strong emphasis on serving vulnerable populations and maintaining accurate records is required.

Qualifications

• Completion of Grade 12 with courses in Word, Excel, Access, Outlook, and SAP or equivalent experience.
• Knowledge of administrative processes including purchasing, time entry, petty cash, records management, etc.
• Police Record Check required with absence of criminal charges or convictions related to this position.

Responsibilities

• Completes time entry bi-weekly and prints final reports for review.
• Counts cash and prepares bank deposits for armored car pickup.
• Reconciles petty cash funds and coordinates replenishment.
• Payroll, e-pay, IT, and union setup for staff.
• Assists in centre procurement and manages shopping carts under guidance.
• Provides administrative support to programming areas and takes meeting minutes.
• Acts as reception backup and assists patrons with information on programs and services.

Skills

Communication skills

Customer service

High-volume work handling

Interpersonal skills

Vulnerable populations awareness

Education

Grade 12 completion

Tools

SAP

Vandocs

Microsoft Office

Job description

Office Support Clerk III (Auxillary)

Requisition ID: 47518

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

The Gathering Place is a Community Centre located in Vancouver's Downtown South. The Centre provides programs and services to vulnerable populations including those who are homeless, on low income, struggling with alcohol and /or drug addiction, or with physical or mental health disabilities.

Main Purpose and Function

The Office Support Clerk III reports to the Senior Coordinator of Administration and provides clerical and administrative support services to the Gathering Place management, staff and patrons. This position also provides frontline service to the patrons who access Gathering Place programs and services. The Office Support Clerk III uses sound knowledge of City of Vancouver administrative practices & procedures and is proficient in using Microsoft Office, SAP and Vandocs. While work is normally performed in accordance with established procedures and under the supervision of the Coordinator of Administration, the Office Support Clerk III exercises some independent judgement and initiative in planning the priority of task within established work cycles and procedures. Difficult or unusual problems are referred to a supervisor.

Specific Duties/Responsibilities

• Completes time entry bi-weekly, runs appropriate time entry reports, check against source documents, print final reports for review and files with source documents as per established process.
• Counts Centre and Kitchen cash and prepares bank deposits for the armored car pick up
• Reconciles Centre, Kitchen, and Association petty cash funds and coordinates replenishment when required
• Payroll, e-pay, IT, and union setup for new, returning or transferred employees
• Tracks safety orientation sign-off sheets for new EE’s, scans and stores in VanDocs
• Scans and confirms goods received for invoices submitted for payment, and sends to AP Central for processing
• Purchase online supplies using P2P process, as directed
• Site coordinator for purchasing cards, submits applications for new cards, changes to existing cards, distributes statements, receives statements with receipts, enters account changes
• Guides set up process to create new vendors in SAP and maintain list of Gathering Place vendors in VanDocs
• Processes GR/SE sheets in SAP for goods and services received
• Provides administrative support to different programming areas including designing and generating meals vouchers, sign-up sheets, posters, running cost centre reports, taking minutes for meetings, uploading documents to VanDocs, transferring records to Iron Mountain
• Assists in centre procurement processes including collecting supporting documents and initiating shopping carts under the direction of management and in compliance with P2P processes
• Provides administrative assistance to the Centre’s Advisory Board including taking minutes for meetings and creating meeting packages.
• Provides back up and relieves reception desk staff and provides break coverage in different programming areas.
• Provides information to patrons regarding Centre’s programs and services, and other services in the community
• Database and spreadsheet entry as required
• Performs other related work as assigned

Minimum Requirements

Education and Experience:

• Completion of Grade 12, including or supplement by courses in Microsoft Word, Excel, Access, Outlook, and various SAP courses and sound related experience, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Ability to operate a computer and a demonstrated working knowledge of a variety of software programs including Word, Excel, Outlook, SAP, electronic file management systems
• Knowledge of administrative processes including purchasing processes, time entry, petty cash, records management etc.
• Excellent communication skills and ability to deal tactfully and effectively with the public, including vulnerable populations including those who are homeless, on low income, struggling with alcohol and /or drug addiction, or with physical or mental health issues
• Demonstrated ability to handle a high volume of work with frequent interruptions
• Experience providing customer service
• Experience working with vulnerable populations is an asset

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Arts, Culture & Community Services

Affiliation: CUPE15 Non Parks

Employment Type: Auxiliary/Casual

Position Start Date: December, 2026

Salary Information: Pay Grade CCPG15: $31.13 to $36.57 per hour

Application Close: October 25, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion .

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories