Indigenous Records & Case Admin Clerk

Squamish-Nation; District of North Vancouver; On-site; CAD 54,000 - 67,000; Full time

Benefits offered by this job

Extended medical

Dental

Pension matching

Supplementary savings

Professional development budget

Job summary

The Squamish Nation is seeking a highly organized Case Management and Admin File Clerk to support Ayás Mén̓men Child and Family Services. You will manage confidential client records, both physical and electronic, ensuring accuracy, compliance, and accessible documentation for culturally grounded services.

Reporting to the Manager of Administration and Operations, you will work with guardianship and family services teams, maintain and digitize files in ICM, MIS, and Mustimuhw, and coordinate with

Qualifications

• Grade 12 completion.
• Diploma, certificate, or related post-secondary training in Administration or a related field.
• Minimum one year of related experience in records management, filing, administrative support, or a similar role.
• Intermediate proficiency with Microsoft Office and electronic records management systems.
• Experience using MCFD systems such as ICM and MIS is considered an asset.
• Exceptional attention to detail and commitment to accuracy.

Responsibilities

• Maintain and organize physical and electronic files for guardianship, resource, and family services teams.
• Create, retrieve, update, archive, and dispose of files in accordance with records management procedures and retention schedules.
• Manage records within electronic case management systems, including ICM, MIS, and Mustimuhw.
• Digitize and upload documentation to support accurate electronic recordkeeping.
• Respond to requests for file retrieval, archived records, and file transfers.
• Assist with troubleshooting file management issues and support staff in the use of case management systems.
• Ensure all documentation is accurately labelled, current, and compliant with policies, legislation, and delegation standards.
• Support quality assurance reviews and audits by maintaining inspection-ready files and records.
• Coordinate file transfers and information sharing with MCFD and other authorized agencies while maintaining confidentiality.
• Support the administration of FOIPPA requests and records-related inquiries.
• Collaborate with managers, social workers, and administrative staff to ensure file compliance and operational effectiveness.
• Incorporate Indigenous cultural protocols and support Ayás Mén̓men's mission of delivering culturally grounded services to Indigenous children and families.

Education

Diploma, certificate, or related post-secondary training in Administration or a related field

Grade 12 completion

Tools

Microsoft Office

electronic records management systems

Job description

The Squamish Nation is seeking a highly organized Case Management and Admin File Clerk to support Ayás Mén̓men Child and Family Services. You will manage confidential client records, both physical and electronic, ensuring accuracy, compliance, and accessible documentation for culturally grounded services.

Reporting to the Manager of Administration and Operations, you will work with guardianship and family services teams, maintain and digitize files in ICM, MIS, and Mustimuhw, and coordinate with