Practice Lead, Clinic Operations

Squamish-Nation; District of North Vancouver; On-site; CAD 58,000 - 81,000; Full time

Benefits offered by this job

Extended medical and dental

Pension matching

Professional development budget

Job summary

Squamish Nation is seeking a Practice Lead, Clinic Operations to guide the Kal'númet Primary Care Clinic's Medical Office Administration team. You will ensure smooth daily operations, coordinate workflows, and support care delivery with a focus on cultural safety for Squamish Nation Members.

Reporting to the Manager of Primary Care, this role blends leadership with hands-on administration, driving quality improvement and privacy-compliant processes in a collaborative Indigenous community setting.

Qualifications

• MOA certificate or diploma from a recognized post-secondary institution.
• Additional education in leadership, health administration, Indigenous cultural safety, or trauma-informed practice is an asset.
• Minimum 4 years of related experience with a diploma, or 6 years with a certificate, in a medical office environment.
• Minimum 1 year of experience in a lead, senior, or coordination role.
• Experience in a family practice, primary care, or community healthcare setting is preferred.
• Proficiency with EMR systems (such as OSCAR), Microsoft Office 365 applications, and large-scale database systems.
• Experience working within or alongside a First Nations community or organization is required.
• Strong leadership skills with the ability to build trust, provide mentorship, and foster collaboration.
• Demonstrated commitment to Indigenous cultural safety, humility, and trauma-informed practices.
• Excellent communication, organizational, problem-solving, and relationship-building skills.
• Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.

Responsibilities

• Provide day-to-day leadership and operational guidance to the Medical Office Administration team.
• Act as the first point of contact for workflow challenges, scheduling needs, and operational questions.
• Support onboarding and orientation of new MOA staff, including clinic workflows, EMR systems, and cultural safety practices.
• Coordinate clinic workflows and identify opportunities to improve administrative efficiency and service delivery.
• Review patient panel reports and support providers with care planning and panel management activities.
• Coordinate patient appointments, referrals, external consultations, and follow-up activities.
• Ensure accurate entry and maintenance of patient information and medical records within the EMR system.
• Support physician and nurse practitioner reporting, invoicing, and administrative processes.
• Monitor documentation accuracy, confidentiality standards, and compliance with privacy legislation and organizational policies.
• Lead and support quality improvement initiatives, audits, and operational reviews to enhance clinic performance.
• Foster a welcoming, culturally safe, and trauma-informed environment for patients, families, and community members.
• Coordinate clinic supplies, equipment, communications, and other operational support activities to ensure smooth daily operations.

Skills

Leadership

Mentorship

Communication

Team coordination

Confidentiality

Education

MOA certificate or diploma

Leadership/health administration training

Indigenous cultural safety training

Tools

OSCAR EMR

MS Office 365

Database systems

Job description

Salary Range: $57,990.00 To $81,186.00 Annually

Be Part of Something Meaningful

Are you an experienced medical office professional with a passion for leadership, cultural safety, and community-centred healthcare? Squamish Nation is seeking a Practice Lead, Clinic Operations to join the Yúustway Health & Wellness team.

Reporting to the Manager, Primary Care, the Practice Lead provides day-to-day operational leadership and coordination for the Medical Office Administration (MOA) team at Kal'númet Primary Care Clinic. This role serves as a key liaison between clinical and administrative teams, supporting efficient clinic operations, continuity of care, quality improvement, and culturally safe service delivery for Squamish Nation Members.

This is an exciting opportunity for a collaborative and experienced healthcare administrator who is committed to excellence in patient care, operational leadership, and advancing culturally responsive healthcare within an Indigenous community.

What You’ll Do

Provide day-to-day leadership, mentorship, and operational guidance to the Medical Office Administration team.

Act as the first point of contact for workflow challenges, scheduling needs, and operational questions.

Support onboarding and orientation of new MOA staff, including clinic workflows, EMR systems, and cultural safety practices.

Coordinate clinic workflows and identify opportunities to improve administrative efficiency and service delivery.

Review patient panel reports and support providers with care planning and panel management activities.

Coordinate patient appointments, referrals, external consultations, and follow-up activities.

Ensure accurate entry and maintenance of patient information and medical records within the EMR system.

Support physician and nurse practitioner reporting, invoicing, and administrative processes.

Monitor documentation accuracy, confidentiality standards, and compliance with privacy legislation and organizational policies.

Lead and support quality improvement initiatives, audits, and operational reviews to enhance clinic performance.

Foster a welcoming, culturally safe, and trauma-informed environment for patients, families, and community members.

Coordinate clinic supplies, equipment, communications, and other operational support activities to ensure smooth daily operations.

What We’re Looking For

Medical Office Assistant (MOA) certificate or diploma, or a related field from a recognized post-secondary institution.

Additional education in leadership, health administration, Indigenous cultural safety, or trauma-informed practice is considered an asset.

Minimum 4 years of related experience with a diploma, or 6 years with a certificate, in a medical office environment.

Minimum 1 year of experience in a lead, senior, or coordination role, either formally or informally.

Experience in a family practice, primary care, or community healthcare setting is preferred.

Proficiency with EMR systems (such as OSCAR), Microsoft Office 365 applications, and large-scale database systems.

Experience working within or alongside a First Nations community or organization is required.

Strong leadership skills with the ability to build trust, provide mentorship, and foster collaboration.

Demonstrated commitment to Indigenous cultural safety, humility, and trauma-informed practices.

Excellent communication, organizational, problem-solving, and relationship-building skills.

Exceptional attention to detail, sound judgment, and the ability to maintain confidentiality.

Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.

Why Work With Us

• Professional Growth – We invest in our people with training, mentorship, and career development
• Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose