Child and Family Case Manager

Shishalh Nation; Sechelt; On-site; CAD 75,000 - 90,000; Full time

Job summary

Shishalh Nation is seeking a Child and Family Case Manager to oversee the Strengthening Families and Family Support Workers, ensuring safe, culturally informed services for Indigenous families on the Sunshine Coast. You will collaborate with leadership, manage data, and supervise frontline staff to uphold program standards.

Qualifications include a BSW and BC Social Work registration, with several years of supervisory experience in child and family services.

Qualifications

• Bachelor of Social Work (BSW) degree required.

Responsibilities

• Direct and monitor the delivery of the Strengthening Families Program.
• Develop and support aftercare plans for families as MCFD files are closed.
• Ensure effective case management, record-keeping, and data management practices.
• Collaborate with other Nation departments and agencies.
• Serve as first point of contact duties for child protection reports in partnership with the Strengthening Family Worker.
• Work with families and community to support identified needs and mitigate child protection concerns.
• Develop and maintain program standards, guidelines, policies and procedures.
• Attend Integrated Team Meetings to address case management needs.
• Provide regular reports to management and external agencies.
• Establish positive relationships with community members, families, and clients.
• Provide clinical supervision for the Strengthening Families Program and ensure service excellence.

Skills

Supervisory experience

Verbal and written communication

Conflict resolution

Analytical decision making

Multitasking

Microsoft Excel

MS Word

Database skills

Cultural awareness

Education

Bachelor of Social Work (BSW)

Registration with BC College of Social Work (RSW) or in process

Tools

MS Office

Advanced Excel

Database software

Job description

Accountable to the Child and Family Support Services Manager, the Child and Family Case Manager oversees the work of the Strengthening Families Worker and Family Support Workers. You will work closely with the Supportive Family Housing Program Lead, the Wellness Centre Manager, and other Nation staff to ensure effective operations and collaboration to promote family wellness and child safety.

Responsibilities

• Direct and monitor the delivery of the Strengthening Families Program.
• Develop and support aftercare plans for families as MCFD files are closed.
• Ensure effective case management, record-keeping, and data management practices.
• Collaborate with other Nation departments and agencies.
• Shared responsibility with the Strengthening Family Worker for the first point of contact duties for child protection reports.
• Work collaboratively with families and community members and identify support in all case planning decisions. Provide direct support to families with identified needs to mitigate child protection concerns.
• Develop and maintain program standards, guidelines, policies and procedures.
• Attend Integrated Team Meetings to address case management needs.
• Provide regular reports as required by management and external agencies.
• Establish positive relationships with internal and external community members, families, and clients.
• Provide clinical supervision for the Strengthening Families Program and ensure service excellence.
• Perform all other tasks within the scope of the position.

Qualifications, Skills and Abilities

• Bachelor of Social Work degree (BSW).
• Registration with the BC College of Social Work (RSW) or in the process.
• Two (2) years or more of direct supervisory experience in child and family services.
• Three (3) years of experience in a related role.
• Experience working with indigenous children and families in a supportive capacity.
• Knowledge and appreciation of Indigenous cultures and history.
• Computer literacy in Microsoft Word, Excel, and other applications.
• Excellent verbal and written communication skills. Ability to communicate professionally with external agencies and effectively/sensitively with clients from diverse backgrounds, including conflict resolution.
• Analytical skills, sound judgement and decision-making skills are required to assess situations and determine the best possible outcomes.
• Proficient in the use of MS Office programs with advanced knowledge of Excel and strong database skills
• Knowledge of shíshálh culture and community members is an asset.
• Attend and participate in scheduled staff and client care meetings as requested.
• Ability to manage multiple tasks and to respond to changing priorities.
• Ability to maintain a high level of accuracy and confidentiality.
• A Criminal Record Check will be conducted on the successful candidate.
• A valid Driver License and accessible to a reliable car.