Incident Management Leader

Donna Cona Inc.; Ottawa; On-site; CAD 165,000 - 276,000; Full time

Job summary

Donna Cona Inc. is seeking an Incident Management Leader for a sub-contract engagement with a key government client in Ottawa.

The role focuses on directing incident response, coordinating cross-functional technical teams, vendors, and executives to restore services quickly and effectively. The ideal candidate will hold a Reliability security clearance, possess 8–10 years of dedicated incident management experience, and demonstrate strong analytical and problem-solving skills in large, regulated

Qualifications

• Valid Reliability level security clearance.
• 8–10 years in incident management with high-urgency incidents.
• Experience managing incidents affecting high-availability and critical systems.
• Ability to lead incident bridges with multi-team and vendor involvement.
• Calm, structured, decisive leadership under time pressure.
• Experience with post-incident reviews and corrective actions.
• Strong analytical and problem-solving skills.

Skills

Incident management

Incident leadership

Stakeholder management

Analytical problem solving

Calm under pressure

Post-incident reviews

Multi-vendor coordination

Education

ITIL Service Management Certification (ITIL4)

Tools

Oracle PeopleSoft

ERP systems

Job description

Reference #: 8590
Location: Ottawa
Type: Sub-contract

Donna Cona Inc. is currently seeking an Incident Management Leader, for one of our key government clients. This posting is for an incorporated contract engagement and is not an employment position.

Candidate MUST have the following:

• A valid security clearance at the level of Reliability;
• Eight (8) to ten (10) years of dedicated Incident Management experience, including significant experience leading high-urgency incidents within large, complex enterprise environments;
• Demonstrated experience managing incidents affecting high-availability, business-critical systems with significant operational and stakeholder impact;
• Strong experience leading complex incident bridges involving multiple technical teams, vendors, and senior stakeholders;
• Demonstrated ability to remain calm, structured, and decisive while leading teams in high-pressure and time-sensitive situations;
• Experience conducting post-incident reviews and driving corrective actions and continuous improvement; and
• Strong analytical and problem-solving skills, including the ability to quickly understand complex technical situations.

Candidate should have the following demonstrated experience:

• Ability to communicate in both official languages; French and English;
• Supporting Oracle PeopleSoft, preferably within a large-scale payroll, ERP, or similarly complex transactional environment;
• Supporting large government, financial, payroll or other highly regulated and operationally critical systems;
• Holding an ITIL Service Management certification, preferably ITIL 4;
• Working in environments with formal service-level agreements, operational governance, and executive reporting; and
• Working across both application and infrastructure service organizations in a multi-vendor environment.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability,age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.