In-Store Product & Service Concierge

Apple Inc.; Canada; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Retirement benefits

Discounted products

Free services

Education reimbursement

Relocation assistance

Employee stock purchase plan

Job summary

Apple Inc. in Canada is seeking an enthusiastic Specialist to build brand loyalty by delivering an exceptional customer experience and by tailoring recommendations to individual needs.

You will help customers understand products and services, demonstrate ownership advantages, and educate on eligible purchase options. You will collaborate with teammates to share knowledge, stay up-to-date on Apple offerings, and contribute to an inclusive store environment while reflecting Apple's values in daily

Qualifications

• Availability to work a schedule based on business needs including nights/weekends/public holidays.
• Proficient in written and spoken English; French proficiency may be required for Quebec postings.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchase options and product features to create ownership opportunities.
• Support peers and share knowledge about products, services, and purchase options.
• Maintain accuracy and follow guidance; assist in other store duties as needed.
• Foster an inclusive environment and demonstrate Apple values in daily activities.

Skills

Product knowledge

Customer service

Bilingual English/French

Job description

Apple Inc. in Canada is seeking an enthusiastic Specialist to build brand loyalty by delivering an exceptional customer experience and by tailoring recommendations to individual needs.

You will help customers understand products and services, demonstrate ownership advantages, and educate on eligible purchase options. You will collaborate with teammates to share knowledge, stay up-to-date on Apple offerings, and contribute to an inclusive store environment while reflecting Apple's values in daily