Specialist: Seasonal, Part-Time

Apple; Markham; On-site; CAD 23,000 - 30,000; Full time

Job summary

Apple Retail in Canada is seeking a Specialist to help customers find the right products and services, delivering an unparalleled Apple experience. You’ll ask questions to learn needs, customize recommendations, and educate on purchase options and ownership.

You’ll build loyalty while supporting peers and maintaining accurate processes. In a fast-paced store, you’ll stay informed about Apple offerings and work with a team to deliver exceptional service, contributing to an inclusive, respectful

Qualifications

• Ability to work a schedule including nights, weekends and holidays.
• English required for Canada; French required if based in Quebec.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Stay up to date on Apple products, services, purchase options and sales processes.
• Support peers by sharing knowledge and helping with ownership opportunities.
• Maintain accuracy and follow guidance.
• Assist in other tasks including customer service in the store.
• Contribute to an inclusive environment by respecting differences.
• Demonstrate Apple values of inclusion and diversity daily.

Skills

Product knowledge

Customer needs analysis

Multitasking

Teamwork

Curiosity to learn

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
• Proficient in written and spoken French if role is based in Quebec; English required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.