Specialist (Seasonal, Part-Time)

Apple; Richmond; On-site; CAD 23,000 - 30,000; Full time

Job summary

Apple Retail in Richmond, BC, is seeking a Specialist who builds brand loyalty and delivers an owner experience. You’ll ask questions to understand customer needs and tailor recommendations to enrich their lives.

You’ll stay up to date on Apple products and services, help customers explore ownership options, and contribute to a welcoming, inclusive store environment.

Qualifications

• Availability to work nights, weekends, and holidays.
• English required for most of Canada; French knowledge required if based in Quebec.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver excellent service by understanding needs and presenting products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and helping with ownership opportunities.
• Maintain accuracy and follow guidance in daily store operations.
• Provide customer service and assistance across store areas as needed.
• Contribute to an inclusive environment and uphold Apple's values.

Skills

Customer service

Active listening

Product knowledge

Communication

French language

Teamwork

Tools

POS systems

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Key Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
• Proficient in written and spoken French if role is based in Quebec; English required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Availability for flexible scheduling including nights, weekends, and public holidays. Knowledge of Apple products and services. Strong communication and interpersonal skills. Ability to work in a fast-paced, team-oriented retail environment. English proficiency required; French required if based in Quebec.