Specialist (Seasonal, Part-Time)

Apple; Burnaby; On-site; CAD 36,000 - 54,000; Full time

Job summary

Apple Retail in Canada seeks a Specialist who builds brand loyalty by delivering an exceptional customer experience. You ask questions, tailor recommendations, and help customers own Apple products and services.

You stay current on Apple offerings, collaborate with store peers, and support ownership opportunities while maintaining accuracy and inclusive values. Evening, weekend, and holiday availability is expected.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays in retail.
• English proficiency required for Canada-wide roles; French required for Quebec-based roles.
• Sign language supported for both languages.

Responsibilities

• Deliver excellent service by understanding needs, presenting products and services, and educating customers on buying options.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about products and purchase options and assist in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other store tasks and support customer service as needed.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Communication

Teamwork

Curiosity/learning

Ownership mindset

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
• Proficiency in written and spoken French if the role is based in Quebec; English required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Available to work evenings, weekends, and public holidays; English proficiency required (French required for Quebec-based roles); knowledge of Apple products and services preferred.