Customer Experience & Product Concierge

Apple; Markham; On-site; CAD 23,000 - 30,000; Full time

Job summary

Apple Retail in Canada is seeking a Specialist to help customers find the right products and services, delivering an unparalleled Apple experience. You’ll ask questions to learn needs, customize recommendations, and educate on purchase options and ownership.

You’ll build loyalty while supporting peers and maintaining accurate processes. In a fast-paced store, you’ll stay informed about Apple offerings and work with a team to deliver exceptional service, contributing to an inclusive, respectful

Qualifications

• Ability to work a schedule including nights, weekends and holidays.
• English required for Canada; French required if based in Quebec.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Stay up to date on Apple products, services, purchase options and sales processes.
• Support peers by sharing knowledge and helping with ownership opportunities.
• Maintain accuracy and follow guidance.
• Assist in other tasks including customer service in the store.
• Contribute to an inclusive environment by respecting differences.
• Demonstrate Apple values of inclusion and diversity daily.

Skills

Product knowledge

Customer needs analysis

Multitasking

Teamwork

Curiosity to learn

Confidential information handling

Job description

Apple Retail in Canada is seeking a Specialist to help customers find the right products and services, delivering an unparalleled Apple experience. You’ll ask questions to learn needs, customize recommendations, and educate on purchase options and ownership.

You’ll build loyalty while supporting peers and maintaining accurate processes. In a fast-paced store, you’ll stay informed about Apple offerings and work with a team to deliver exceptional service, contributing to an inclusive, respectful