Bilingual Product & Service Concierge

Apple

Brossard

On-site

CAD 38,000 - 52,000

Full time

14 days+

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Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other.

A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. Availability to work a schedule based on business needs (nights, weekends, holidays); proficiency in French (Quebec) and

Qualifications

Availability to work a schedule based on business needs including nights, weekends and holidays.
Proficient in written and spoken French (Québec); English required for the rest of Canada.
Sign language supported for both languages.

Responsibilities

Deliver excellent service by understanding customer needs, presenting products and services, and educating customers on relevant purchase options.
Stay up to date on Apple's products, services, and purchase options.
Support peers by sharing knowledge and assisting in ownership opportunities.
Maintain accuracy and follow guidance.
Provide customer service and support in other areas of the store as needed.
Foster an inclusive environment by respecting differences and learning from others.
Demonstrate Apple's inclusion and diversity values in daily activities.