In-Person Campus Support Specialist

Ascension Benefits, Inc; Winnipeg; On-site; CAD 20,000 - 28,000; Part time

Benefits offered by this job

Health and dental insurance

Retirement savings plan

Job summary

People Corporation on campus at Red River College in Winnipeg is seeking an Assistant Campus Support Coordinator to provide frontline member services, answer inquiries, and assist with enrollment and claims processes. The role involves engaging with students, educating on benefits, and supporting wellness programs.

You will document interactions in CRM systems, collaborate with campus stakeholders, and escalate complex issues as needed while maintaining high service quality and strong

Qualifications

• A college diploma, bachelor’s degree, or equivalent required.
• Experience in benefits, insurance, customer service, client/member support, administration, or related field preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is an asset.

Responsibilities

• Respond to member inquiries via walk-in, phone, email, or chat; resolve issues within SLA.
• Educate members on insurance, wellness programs, enrolment, registration, and claims processes.
• Document interactions accurately in CRM systems; escalate complex issues to appropriate teams.
• Support members with access to insurance or wellness services and claim processes.
• Participate in training to maintain service quality and engage in campus events to promote programs.

Skills

Customer service

Relationship building

Verbal and written communication

Presentation skills

Organizational skills

Time management

Team collaboration

Problem solving

Escalation handling

Education

College diploma

Bachelor's degree

Tools

Microsoft Excel

Job description

People Corporation on campus at Red River College in Winnipeg is seeking an Assistant Campus Support Coordinator to provide frontline member services, answer inquiries, and assist with enrollment and claims processes. The role involves engaging with students, educating on benefits, and supporting wellness programs.

You will document interactions in CRM systems, collaborate with campus stakeholders, and escalate complex issues as needed while maintaining high service quality and strong