Client-Focused Benefits & Retirement Coordinator

People Corporation; Winnipeg; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health & dental benefits

Retirement savings plan

Health & Wellness offerings

Mental health programs

Industry designations assistance

Competitive compensation

Job summary

People Corporation seeks a Service Coordinator for a 12-month term to support the National Indigenous Solutions Practice in Winnipeg, MB. You will deliver exceptional service and administrative support to plan members, plan administrators, and internal stakeholders, coordinating enrolments, inquiries, and claims processes.

You will work with account managers, carriers, and service providers, ensuring accurate processing, training coordination, and implementation support for group benefits and

Qualifications

• Post-secondary education in business administration, customer service, office administration, or related field is considered an asset.
• 2 years of experience in benefits administration, pension administration, client service, insurance, financial services, or related field.
• Proficiency with Microsoft Office applications and web-based administration systems.
• Experience with Indigenous communities, organizations, or clients is an asset.

Responsibilities

• Serve as a primary contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.
• Assist with health, dental, life, disability, critical illness, and retirement-related inquiries.
• Support members through claims processes by handling forms and documentation with carriers.
• Guide members through prior authorization and special authorization prescription processes.
• Assist with EFAP and other available resources.
• Coordinate enrolments, terminations, beneficiary updates, and other admin requests.
• Conduct quality reviews of administrative transactions for accuracy.
• Support annual administration activities including reports, reconciliations, and filings.

Skills

Customer service

Communication

Multitasking

Attention to detail

Confidentiality

Education

Post-secondary education in business administration / related field

Tools

Microsoft Office

Web-based administration systems

Job description

People Corporation seeks a Service Coordinator for a 12-month term to support the National Indigenous Solutions Practice in Winnipeg, MB. You will deliver exceptional service and administrative support to plan members, plan administrators, and internal stakeholders, coordinating enrolments, inquiries, and claims processes.

You will work with account managers, carriers, and service providers, ensuring accurate processing, training coordination, and implementation support for group benefits and