Campus Support Assistant - 3 Month Term

620 Gallivan & Associates; Toronto; Hybrid; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Group benefits plan

Retirement savings plan

Job summary

People Corporation seeks a Campus Support Assistant for an in‑person, three‑month position at Seneca College Newnham campus. You will be the first point of contact, handling member inquiries, educating on benefits, and guiding enrollment and claims processes.

Join a collaborative team, document interactions in CRM, and support engagement events while delivering high‑quality service across channels.

Qualifications

• Education: college diploma or bachelor’s degree or equivalent.
• Experience in benefits, insurance, customer service, or membership support preferred.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Respond to member inquiries via walk‑in, phone, email, or chat; resolve within SLA.
• Educate members on insurance, wellness programs, enrollment, registration, and claims processes.
• Document interactions accurately in CRM systems and update case notes.
• Escalate complex issues to Campus Support Coordinator or relevant department.
• Assist in events to promote benefits programs and engagement with members.

Skills

Customer service

Communication

Time management

Collaboration

Education

College diploma

Bachelor's degree

Tools

CRM systems

Job description

This position is an in‑person position based at Seneca College Newnham campus (Finch Ave. & Don Mills Rd.). We are in search of a 3‑month contract Campus Support Assistant to serve as a key point of contact on a campus we serve, providing front‑line support in the delivery of member services. The Campus Support Assistant will support student inquires and engagement activities. Delivers high‑quality service and support across multiple channels and Partners, working with the Campus Support Coordinator to ensure resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Responsibilities

• Respond to member non‑claim inquiries via walk‑in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department.
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Qualifications

• A college diploma, bachelor’s degree, or equivalent.
• Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication.
• Strong organizational and time‑management skills with the ability to manage multiple inquiries, priorities, and follow‑ups in a fast‑paced environment.
• A collaborative and solutions‑focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
• Strong problem‑solving and critical thinking skills with the ability to resolve inquiries independently and elevate complex issues when appropriate.

Benefits and Compensation

The hourly rate for this position is $17.95 per hour. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan.

Company Culture and Inclusion

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.