Student Records & Services Coordinator

University-of-Niagara-Falls-Canad; Niagara Falls; On-site; CAD 60,000 - 70,000; Full time

Job summary

University of Niagara Falls Canada seeks a Student Information & Service Officer to deliver front-line registrar and student services in a busy campus environment. You will answer inquiries via in-person, phone, email, and chat, guiding students through admissions, enrolment, accounts, fees, and awards with accuracy and discretion.

Reporting to the Manager, you will help with graduation processing, credential documentation, and data validation, while supporting service improvements and

Qualifications

• Post-secondary education in a related field (business/admin/education).
• Minimum two years of relevant experience in student services or registrar administration.
• Experience handling confidential student information and privacy requirements.
• Ability to work in a fast-paced, diverse environment and provide front-line service.

Responsibilities

• Provide guidance to students on admissions, enrolment, tuition, and records.
• Process and verify student documents and registrations across multiple channels.
• Assist with graduation and credential services and official documentation.
• Maintain accurate and confidential student records and data integrity.
• Collaborate with internal units to resolve inquiries and improve service quality.

Skills

Customer service

Communication

Attention to detail

Data privacy

Education

Post-secondary degree/ diploma in a related field

2 years of relevant experience in student services/registrar admin

Tools

Ellucian Colleague

Banner

PeopleSoft

Salesforce

Microsoft Office

Job description

University of Niagara Falls Canada seeks a Student Information & Service Officer to deliver front-line registrar and student services in a busy campus environment. You will answer inquiries via in-person, phone, email, and chat, guiding students through admissions, enrolment, accounts, fees, and awards with accuracy and discretion.

Reporting to the Manager, you will help with graduation processing, credential documentation, and data validation, while supporting service improvements and