Service Desk Intern — IT Support & AI-Driven Solutions

QuadReal Property Group; Toronto; On-site; CAD 32,000 - 34,000; Full time

Job summary

QuadReal Property Group is seeking motivated IT Service Desk interns for a 4-month co-op in Toronto. You will be the first contact for technical issues, assisting with Windows, Office 365, Teams, and AV setups, while gaining exposure to ServiceNow workflows and global IT practices.

You will work with a global Service Delivery team, participate in mentorship programs, and have opportunities to engage in case competitions and events aligning with QuadReal's sustainability and community values.

Qualifications

• Enrolled in a post-secondary IT or Computer Science program; ITIL Foundations, A+, or Network+ an asset.
• Working knowledge of Windows, networking, Office 365, and Active Directory.
• Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information.
• Organized, detail-oriented self-starter who can juggle competing priorities under pressure.
• Prior help desk, ServiceNow, or Azure portal exposure an asset.
• Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility.

Responsibilities

• Prioritize & resolve incoming IT issues/requests remotely via email, chat, phone, or in person.
• Triage and resolve incoming IT issues via email, chat, phone, and walk-ups, aiming for a great experience every time.
• Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV.
• Document, validate, and update tickets in ServiceNow; escalate when appropriate.
• Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current.
• Contribute knowledge articles, SOPs, and user guides.
• Bring ideas to continuous service improvement, including automation and AI-enabled workflows.
• Support IT readiness for acquisitions, integrations, and executive/corporate events.

Skills

Windows

Office 365

Active Directory

Networking

Communication

Customer service

Education

Post-secondary IT/CS program

Tools

ServiceNow

Azure Portal

Job description

QuadReal Property Group is seeking motivated IT Service Desk interns for a 4-month co-op in Toronto. You will be the first contact for technical issues, assisting with Windows, Office 365, Teams, and AV setups, while gaining exposure to ServiceNow workflows and global IT practices.

You will work with a global Service Delivery team, participate in mentorship programs, and have opportunities to engage in case competitions and events aligning with QuadReal's sustainability and community values.