Import Operations Specialist - Freight Forwarding

Reimer Associates Inc.; Dollard-des-Ormeaux; On-site; CAD 60,000 - 75,000; Full time

Job summary

Reimer Associates Inc. in Montreal–West Island is seeking an Import Operations Specialist to lead ocean import shipments from Europe and global origins. You will coordinate import files, ensure timely processing, and maintain clear communication with customers and partners to keep shipments moving from origin to destination.

This role includes occasional air import support and cross-training opportunities. The ideal candidate has 3–5 years in ocean import operations, strong knowledge of import

Qualifications

• 3–5 years of ocean import operations experience.
• Strong understanding of import processes, documentation, and customer service.
• Excellent English communication skills; French is a strong asset.

Responsibilities

• Coordinate end-to-end ocean import shipments.
• Process import files with accuracy and urgency.
• Liaise with customers, carriers, overseas partners, and internal teams.
• Ensure documentation, tracking, and shipment updates are current.
• Support exception management and problem resolution.
• Assist with air import backup coverage during vacations and absences.
• Work within CargoWise and related systems to maintain shipment visibility and data integrity.

Skills

Ocean import operations

Customer service

English communication

Bilingual English/French

Multitasking

Time management

Tools

CargoWise

Job description

Join a leading Canadian transportation and logistics provider renowned for delivering high-performance, customized freight forwarding solutions.

Our client is hiring an Import Operations Specialist to join a growing freight forwarding team in Montreal – West Island. This is an excellent opportunity for a detail-oriented, service-driven logistics professional with hands‑on ocean import experience who enjoys working in a fast-paced environment and being a key part of daily operations.

About the Role

This position is focused primarily on Ocean import operations, managing shipments arriving from Europe and other global origins. You’ll play a central role in coordinating import files, ensuring timely processing, maintaining strong communication with customers and partners, and keeping shipments moving efficiently from origin to destination.

This role will also provide occasional support for air import activities as needed for team coverage, so an openness to cross‑training and learning is important.

Key Responsibilities

• Coordinate and manage end-to-end ocean import shipments
• Process and monitor import files with accuracy and urgency
• Liaise with customers, carriers, overseas partners, and internal teams
• Ensure documentation, tracking, and shipment updates are handled efficiently
• Support exception management and problem resolution
• Assist with air import backup coverage during vacations and absences
• Work within CargoWise and related systems to maintain shipment visibility and data integrity

What We’re Looking For

• 3–5 years of experience in ocean import operations within freight forwarding
• Strong understanding of import processes, documentation, and customer service
• Strong English communication skills
• Bilingual French/English is a strong asset
• Able to multitask, stay organized, and manage priorities in a busy operations setting
• Team-oriented, reliable, and eager to contribute
• Schedule: Full-time, 5 days in office