Air and Ocean Supervisor

Top Tier Talent Group; Brampton; On-site; CAD 85,000 - 115,000; Full time

Job summary

Top Tier Talent Group in Canada is seeking an experienced Logistics Operations Supervisor to oversee the daily activities of a busy ocean and air freight forwarding team.

You will manage shipments from booking through customs coordination, coordinate with carriers, ensure documentation accuracy, and lead CargoWise workflows to improve efficiency and profitability. The role emphasizes customer service, expense control, and KPI delivery while maintaining regulatory compliance.

Qualifications

• Minimum 3 years of international freight forwarding experience.
• Demonstrated hands-on experience using CargoWise in an international freight forwarding environment is mandatory.
• Knowledge of Canadian customs requirements, international shipping regulations, and freight forwarding procedures.

Responsibilities

• Oversee international ocean and air freight shipments from booking to delivery, ensuring timeliness and accuracy.
• Coordinate with steamship lines, airlines, trucking providers, bonded warehouses, and overseas agents to optimize routing and costs.

Skills

International freight forwarding

Team leadership

Ocean freight

Air freight

Documentation

Carrier relationships

Problem solving

Customer service

Education

CIFFA certification

CITT certification

Secondary school diploma or equivalent

Tools

CargoWise

Job description

Logistics Operations Supervisor – Ocean & Air Freight Forwarding

Position Overview

We are seeking an experienced and highly organized Logistics Operations Supervisor to oversee the daily activities of a busy international freight forwarding department.

The successful candidate will bring a strong background in ocean and air freight imports and exports, hands‑on CargoWise experience, and team leadership. This individual will be responsible for ensuring shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently maintained.

Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer support, and profitability management.

Key Responsibilities

International Ocean & Air Freight Operations

• Oversee the coordination of international ocean and air import and export shipments, including FCL, LCL, and consolidated cargo.
• Manage shipment activities from initial booking through customs clearance coordination and final delivery.
• Coordinate with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
• Ensure freight pickups, cargo consolidation, carrier bookings, documentation, and delivery arrangements are completed accurately and on schedule.
• Monitor shipment progress, proactively address delays, and resolve operational challenges.
• Ensure compliance with Canadian customs regulations, international shipping requirements, and company procedures.
• Review freight routing, carrier options, and transportation costs to maintain service efficiency and profitability.

CargoWise & Operational Systems

• Utilize CargoWise to oversee and manage international ocean and air freight shipments, ensuring accurate file creation, shipment tracking, documentation, and operational updates.
• Monitor shipment milestones, file accuracy, and workflow completion within CargoWise.
• Oversee the preparation and processing of shipping documentation, customer invoices, and vendor charges through the system.
• Ensure operations staff maintain accurate and timely shipment information in CargoWise.
• Identify opportunities to improve efficiency, reporting, and operational processes through effective use of CargoWise.
• Provide guidance and support to team members regarding CargoWise procedures, functionality, and best practices.
• Supervise, coordinate, and prioritize the daily workload of the Operations Department.
• Assign responsibilities, monitor performance, and ensure shipments are managed efficiently.
• Provide training, coaching, and operational support to freight forwarding coordinators.
• Assist team members with complex shipments, customer escalations, and documentation issues.
• Promote a collaborative, accountable, and customer-focused work environment.
• Conduct employee performance reviews and identify opportunities for professional development.
• Ensure employees remain informed of changes to carrier procedures, freight rates, regulations, and international shipping requirements.
• Maintain effective communication between Operations, Sales, Management, and other departments.

Customer Service & Account Support

• Ensure customers receive accurate, timely shipment updates and exceptional service.
• Act as the primary escalation point for shipment delays, service concerns, and operational disputes.
• Work closely with customers to understand transportation requirements and provide effective freight solutions.
• Respond to customer and sales inquiries regarding freight quotations, shipment status, documentation, and delivery arrangements.
• Resolve service issues professionally while maintaining strong customer relationships.
• Support the development and retention of key customer accounts through reliable operational execution.
• Build and maintain strong relationships with ocean carriers, airlines, trucking providers, bonded warehouses, and international logistics partners.
• Coordinate carrier bookings, capacity requirements, freight routing, and delivery arrangements.
• Monitor carrier performance and proactively address service deficiencies.
• Negotiate or review transportation rates to support competitive pricing and profitable shipments.
• Resolve billing discrepancies and service‑related disputes with transportation providers.
• Monitor shipment profitability, freight costs, and operational margins.
• Prepare and review competitive freight quotations for customers and sales representatives.
• Ensure customer invoices are generated accurately and promptly.
• Review and approve vendor invoices, identifying discrepancies and unnecessary charges.
• Ensure applicable COD payments are collected before shipment release.
• Prepare weekly and monthly operational reports, including shipment volumes, service performance, and areas requiring improvement.
• Identify opportunities to streamline processes, reduce costs, and improve departmental productivity.
• Maintain accurate financial and operational records within CargoWise.

Qualifications & Experience

Required Qualifications

• Minimum 3 years of international freight forwarding experience, with hands‑on knowledge of ocean and air freight imports and exports.
• Demonstrated hands‑on experience using CargoWise in an international freight forwarding environment is mandatory.
• Experience with CargoWise shipment processing, documentation, milestone tracking, and invoicing workflows.
• Strong understanding of FCL/LCL ocean freight, international air cargo, consolidation, carrier bookings, and freight documentation.
• CIFFA and/or CITT certification.
• Secondary school diploma or equivalent.
• Knowledge of Canadian customs requirements, international shipping regulations, and freight forwarding procedures.
• Experience coordinating with steamship lines, airlines, trucking companies, bonded warehouses, and overseas agents.
• Strong understanding of freight pricing, transportation costs, and shipment profitability.
• Excellent organizational, communication, and problem‑solving skills.
• Ability to prioritize competing demands and manage time‑sensitive shipments.
• Strong customer service orientation and attention to detail.

Preferred Qualifications

• 5+ years of international freight forwarding experience, ideally encompassing ocean and air imports and exports.
• Previous supervisory, team lead, or operations management experience.
• Advanced CargoWise proficiency, including operational reporting, workflow management, and supporting or training other users.
• P.Log and/or Certified Customs Specialist (CCS) designation.
• Additional education in Business, Logistics, Supply Chain Management, or International Trade.
• Experience managing departmental KPIs, operational profitability, and process improvements.