Customer Service & Operations Specialist

DP World; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

DP World Canada is seeking a Customer Service and Operations Specialist to support the Freight Forwarding team by coordinating transportation solutions for ocean and air freight. You will manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced environment.

Ideal candidates have 2+ years in freight forwarding, a relevant program graduate, and strong knowledge of Canadian import/export regulations. Excellent communication and MS Office skills are essential.

Qualifications

• 2+ years in freight forwarding with focus on ocean and air freight.
• Graduate of accredited freight forwarding program.
• Knowledge of Canada's import/export regulations.
• Proactive and collaborative team player with strong customer service.
• Excellent verbal, written, and interpersonal communication.
• Proficient with PC and MS Office applications.
• Fluent in English.
• Experience with Canadian industries

Responsibilities

• Organize and coordinate ocean and air shipments for customers.
• Create files, arrange pickups, and obtain shipment documentation.
• Follow work instructions to ensure consistency and minimize errors.
• Enter shipment details into platforms and submit documentation (Master, AES, EDI, etc.)
• Use external providers to arrange transportation and resolve disputes.
• Ensure safe transport execution in line with requirements.
• Manage shipments from open to close and close the file in accounting.

Skills

Ocean freight

Air freight

Customer service

Shipment coordination

MS Office

Education

Freight forwarding program graduate

Tools

Freight forwarding platforms

Job description

Job Description

The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.

Role Purpose

The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.

Key Responsibilities

• Organize and arrange transportation for customers with strong focus on ocean and air freight.
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Ensure safe transport execution in line with official requirements.
• Manage shipments from open to close – handle all day-to-day operational activities and close out the file in accounting.

Knowledge & Qualifications

• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
• Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
• Comprehensive understanding and expertise in the application of Canada's import and export regulations.
• Proactive and collaborative team player with exceptional customer service skills.
• Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
• Knowledge and experience in PC and MS Office applications.
• Must be fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.