Import Operations Specialist - Freight Forwarding

Reimer Associates Inc.; Dollard-des-Ormeaux; On-site; CAD 55,000 - 75,000; Full time

Job summary

Reimer Associates Inc. in Montreal–West Island is seeking an Import Operations Specialist to manage ocean import shipments from Europe and global origins, coordinating end-to-end files and ensuring timely processing.

You will liaise with customers, carriers, and internal teams to keep shipments moving smoothly within CargoWise. This role offers occasional air import coverage, requires 3–5 years' ocean import experience and strong English skills; a bilingual French/English asset is highly valued

Qualifications

• 3–5 years of ocean import operations experience in freight forwarding.
• Strong understanding of import processes, documentation, and customer service.
• Strong English communication skills; bilingual French/English is a strong asset.
• Able to multitask and stay organized in a busy operations setting.
• Team-oriented, reliable and eager to contribute.

Responsibilities

• Coordinate and manage end-to-end ocean import shipments.
• Process and monitor import files with accuracy and urgency.
• Liaise with customers, carriers, overseas partners, and internal teams.
• Ensure documentation, tracking, and shipment updates are handled efficiently.
• Support exception management and problem resolution.
• Assist with air import backup coverage during vacations and absences.
• Work within CargoWise and related systems to maintain shipment visibility and data integrity.

Skills

Ocean import operations

Customer service

Attention to detail

Tools

CargoWise

Job description

Join a leading Canadian transportation and logistics provider renowned for delivering high-performance, customized freight forwarding solutions.

Our client is hiring an Import Operations Specialist to join a growing freight forwarding team in Montreal – West Island. This is an excellent opportunity for a detail-oriented, service-driven logistics professional with hands‑on ocean import experience who enjoys working in a fast-paced environment and being a key part of daily operations.

About the Role

This position is focused primarily on Ocean import operations, managing shipments arriving from Europe and other global origins. You’ll play a central role in coordinating import files, ensuring timely processing, maintaining strong communication with customers and partners, and keeping shipments moving efficiently from origin to destination.

This role will also provide occasional support for air import activities as needed for team coverage, so an openness to cross‑training and learning is important.

Key Responsibilities

• Coordinate and manage end-to-end ocean import shipments
• Process and monitor import files with accuracy and urgency
• Liaise with customers, carriers, overseas partners, and internal teams
• Ensure documentation, tracking, and shipment updates are handled efficiently
• Support exception management and problem resolution
• Assist with air import backup coverage during vacations and absences
• Work within CargoWise and related systems to maintain shipment visibility and data integrity

What We’re Looking For

• 3–5 years of experience in ocean import operations within freight forwarding
• Strong understanding of import processes, documentation, and customer service
• Strong English communication skills
• Bilingual French/English is a strong asset
• Able to multitask, stay organized, and manage priorities in a busy operations setting
• Team-oriented, reliable, and eager to contribute
• Schedule: Full-time, 5 days in office

If you’re a freight forwarding professional looking for a stable opportunity with a respected organization and a collaborative operations team, we would love to hear from you.