Impactful Case Manager - Refugee Employment & Skills

Kamloops Y; Vancouver; Hybrid; CAD 58,000 - 63,000; Full time

Benefits offered by this job

Vacation & sick time

Gym membership (Free YMCA)

Medical & Dental benefits

Professional development

Employee assistance program

Childcare discount

Community impact

Job summary

YMCA BC in Vancouver is hiring a Case Manager to coordinate intake, assessments, and placement for refugees in the StepForward program. You will deliver workshops, support workplace placements, and liaise with employers and community partners to address settlement barriers.

The role emphasizes trauma-informed, participant-centered service delivery and requires strong facilitation and case-management skills within a collaborative team.

Qualifications

• Post-secondary education in a related field or equivalent experience.
• Experience in employment, settlement, newcomer, or social services.
• Experience supporting refugees, newcomers, or diverse populations preferred.
• Strong facilitation, employer engagement, and case management skills.
• Knowledge of community resources and labour market trends.
• Strong communication, organizational, and relationship-building skills.
• Proficiency with Microsoft Office 365 and client management systems.
• 3 satisfactory references required.
• Criminal Record check with Vulnerable sector search issued within 6 months of start date.

Responsibilities

• Conduct participant intake, eligibility screening, assessments, and employment planning.
• Deliver employability, workplace readiness, and job search workshops.
• Coordinate participant supports and referrals.
• Support workplace placements and employer relationships.
• Provide ongoing case management and employment retention support.
• Conduct outreach and participant recruitment activities.
• Maintain participant records, outcome tracking, and reporting.
• Collaborate with employer partners and community agencies.
• Apply trauma-informed, culturally responsive services.

Skills

Facilitation

Employer engagement

Case management

Communication

Organizational skills

Relationship-building

Knowledge of community resources

Trauma-informed approach

Education

Post-secondary education in related field or equivalent experience

Tools

Microsoft Office 365

Client management systems

Job description

YMCA BC in Vancouver is hiring a Case Manager to coordinate intake, assessments, and placement for refugees in the StepForward program. You will deliver workshops, support workplace placements, and liaise with employers and community partners to address settlement barriers.

The role emphasizes trauma-informed, participant-centered service delivery and requires strong facilitation and case-management skills within a collaborative team.