Recovery-Focused Case Manager

VRS Communities; Vancouver; Hybrid; CAD 52,000 - 72,000; Full time

Job summary

VRS Communities is seeking a dedicated caseworker to provide case management, intake, and ongoing client support within a residential facility in Vancouver. You will coordinate IDPs, assess needs, and refer clients to medical, mental health, education, and community resources while ensuring confidentiality and proper documentation.

The role emphasizes trauma-informed practice, crisis intervention, and collaboration with community providers to support residents’ goals and successful exits from

Qualifications

• Completion of a formal post-secondary/college program of two academic years in social work or similar fields
• Training/Certification in Addictions and/or Mental Health recovery
• Current Certification in First Aid/CPR
• Certification in Non-violent Crisis Intervention, or willingness to be trained
• Experience with, and knowledge of PTSD, trauma, and addictions populations
• WHMIS
• Certification in FOODSAFE Level 1
• Universal precautions
• Computer skills and training in Word, Outlook & Excel
• Fluent spoken and written English
• Criminal Record Review Act clearance to work with vulnerable adults

Responsibilities

• Conduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint.
• Work with assigned clients in completing IDP and follow up to assess and adjust IDP as required.
• Conduct initial needs assessment within 10 days of arrival and schedule the initial room inspection.
• Provide hands-on training, coaching and support to clients and help create opportunities for practicing skills toward personal goals.
• Develop effective working relations and cooperate with other service providers in the community throughout case management.
• Establish and refer clients to medical and mental health services, education/job training programs, legal and advocacy services, and other resources as needed.
• Ensure completion of goals and prepare an exit plan
• Research and develop knowledge of issues related to clients and create resource information
• Maintain contact with community agencies to coordinate activities and resources for the Centre and residents.
• Facilitate psycho-educational, experiential groups; deliver abstinence-focused relapse prevention programs.
• Supervise/monitor client actions during shifts; respond to inquiries per Centre Policies & Procedures.
• Answer calls, admit visitors, and participate in activities as required.
• Participate in staff and case management meetings and provide input on client progress.
• Maintain confidentiality and accurate files/case notes; assist with intake and departure processes.
• Initial response to emergencies and crises as needed.

Skills

Organizational skills

Analytical skills

Integrity & confidentiality

De-escalation

Education

Two-year post-secondary/college in social work

Addictions and/or Mental Health recovery training

First Aid/CPR certification

Non-violent Crisis Intervention certification

Trauma-informed knowledge/ PTSD

WHMIS certification

FoodSafe Level 1

Universal precautions

Word, Outlook & Excel computer skills

Criminal Record Review Act clearance

Tools

Word

Outlook

Excel

Job description

VRS Communities is seeking a dedicated caseworker to provide case management, intake, and ongoing client support within a residential facility in Vancouver. You will coordinate IDPs, assess needs, and refer clients to medical, mental health, education, and community resources while ensuring confidentiality and proper documentation.

The role emphasizes trauma-informed practice, crisis intervention, and collaboration with community providers to support residents’ goals and successful exits from