Case Manager - Tri-Cities WorkBC

Ywca Bc; Canada; Hybrid; CAD 59,000 - 72,000; Full time

Benefits offered by this job

12% in lieu of time off and benefits

Flexible working arrangements

Employee Family Assistance Program

Health + Fitness Centre membership

Staff mentorship program

Job summary

YWCA BC is seeking a Case Manager to work with job seekers at the WorkBC Centre. You will assess needs, develop Employment Action Plans, and connect clients with interventions like skills training and wage subsidies.

You will monitor progress and maintain accurate records in the ICM system while collaborating with a multi-agency team. The role requires at least 2 years in employment counselling, a bachelor’s or related certificate, and strong English communication.

Qualifications

• Minimum of 2 years of employment counselling experience.
• Bachelor's degree or career counselling certificate, or relevant mix of work/experience.
• Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset.
• Fluent English speaking and writing; second language is a strong asset.

Responsibilities

• Assess clients, develop and monitor Return to Work Action Plans.
• Refer clients to WorkBC interventions and coordinate with workshops and training.
• Monitor progress, report milestones in the ICM database and ensure file accuracy.
• Market programs in local catchment communities and liaise with partner agencies.
• Adhere to Health and Safety procedures and government compliance.

Skills

Employment counselling

Strong communication

Team player

Initiative

Customer service

Education

Bachelor's degree or career counselling certificate

Tools

Integrated Case Management Database

Job description

Temporary Full-Time, 35 hours per week (until March 31st, 2027)

Location

Tri-Cities WorkBC

Posting Period

Job Description

Under the general supervision of the Manager of Case Management Services of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short Term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support clients through employer connections to secure and maintain employment by monitoring their progress and provide job coaching.

What you’ll be doing:

• Work with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model
• Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations
• Work within a outcome-based contract
• Assess Clients and ensure they are referred to appropriate interventions
• Administer Formal Needs Assessments with Clients using a variety of assessment tools
• Develop and monitor Return to Work Action Plans with Clients
• Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database
• Ensure file consistency for government audits
• Move Clients towards developed goals
• Book Clients in workshops and monitoring attendance
• Work within government compliance regulations
• Market to the catchment communities
• Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology
• Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy
• Act as a champion of the program, promoting our services throughout community and networking events
• Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
• Adhere to onsite Health and Safety Procedures
• Other duties as assigned

What you’ll need:

• Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance-based contract
• Minimum of a bachelor's degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills
• Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
• Fluent speaking and writing English and the ability to write strong Client/Service Rationales that support service referral/delivery
• Ability to speak a second language is a strong asset
• Up to date with the latest job search, career exploration/labour market practices
• Passion for helping jobseekers achieve their goals
• Strong team player & able to show initiative
• Ability to work in a flexible environment and relate well with others
• A valid clear criminal record check (including working with vulnerable populations) is required.
• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

• 12% in lieu of time off and benefits
• flexible working arrangements for applicable positions
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centers
• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate:$35.89 per hour

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.