IMAC Service Technician W2

Cyod; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Insight is seeking an IMAC Service Technician W2 for our Calgary, Alberta office. You will build, deploy, move, wipe, and install software while disposing of systems, including data transfer from replaced units. Remedy work orders drive system builds, and you may backfill coordinator roles as trained.

You will support a multi-platform client base in a large, distributed environment, performing deployments onsite and assisting with moves as needed.

Qualifications

• 2+ years in IMAC/IT deployment or related role; 4+ years preferred.
• Experience in large, distributed environments is desirable.
• Ability to stay calm under pressure and take ownership to resolve issues.

Responsibilities

• Complete internal and external deployments, including driving company vehicles.
• Participate in moves and relocations during core and non-core hours.
• Backfill other IMAC services when required, lifting equipment as needed.
• Respond professionally to client requests via Remedy system.

Skills

Calm under pressure

Ownership

Customer service

Team collaboration

Tools

Remedy

Job description

IMAC Service Technician W2

Location: This role is fully onsite in our Calgary, Alberta office (City of Calgary - 800 Macleod Trail SE Calgary, Alberta)

Compensation: $22.50/hr

Duration: 6 month contract

Hours: Monday - Friday 8 - 5 PM

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As an IMAC Service Technician W2 with Insight, you will build, deploy, move, wipe, install software and dispose of computer systems including application and data transfer from the replaced system. We will count on you to use Remedy to build systems from Remedy work orders and backfill coordinator roles as trained. Along the way, you will be responsible for supporting a multi-platform client base.

What to Expect

• Primary function of the role is to complete internal and external deployments where driving company vehicles is required
• Participate in moves, required during core and non-core business hours
• Backfill other IMAC services when required lifting of computer equipment is required
• Respond to clients requests originating through Remedy system in a professional manner.

Be AmbITious:

In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As an IMAC Service Technician W2 at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We are looking for an IMAC Service Technician W2 with:

• At least 2 years' experience in related role, 4 preferred
• Experience in a large, distributed environments preferred
• Ability to stay calm in stressful situations, especially when dealing with demanding customers
• Takes ownership and responsibility for problem resolution

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune's World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.