Bilingual Onsite Deskside Analyst

Insight; Candiac; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Insight is seeking a Services Technician to troubleshoot and support enterprise hardware and peripherals, with collaboration across IT divisions and clients. The role involves configuring computers, installing licensed software, and delivering user training, while maintaining documentation and contributing to a knowledge base.

The candidate should hold an IT-related certificate or diploma, have 3–5 years of relevant experience, and possess A+ certification; ITIL is required, and

Qualifications

• IT-related certificate or diploma from a recognized post-secondary institution.
• 3–5 years of troubleshooting or IT support experience in an enterprise environment.
• Strong communication, organizational, customer service, documentation and problem-solving skills.
• A+ certification is required and MCSE/MCP are assets.

Responsibilities

• Troubleshoot and triage enterprise or desktop systems with Operations.
• Work with Citrix, Virtual Desktop, and thin clients; provide advanced Windows troubleshooting.
• Assemble, configure, and troubleshoot computers and peripherals.
• Install operating systems and approved software; ensure proper licensing.
• Perform routine equipment maintenance and upgrades and provide hardware/software training.
• Document work in the ticketing system; create knowledge-base materials.
• Mentor teammates and participate in multi-team rotations as needed.
• Be willing to be on-call or overtime as required.

Skills

A+ Certification

ITIL Certification

PowerShell

ServiceNow

MCSE/MCP

Bilingual English/French

Driver's License

Continuous learning

Education

IT-related Certificate or Diploma

Job description

Select how often (in days) to receive an alert:

Requisition Number: 106381

Location:

• Primary location is 100 Bd de l'Industrie, Candiac, QC J5R 1J1 which is 95% of expected work days.
• Our techs typically share a rotation to go to a secondary site once per week at 1177 55e Av., Dorval, QC H9P 2W3

Insightat a Glance

14,000+ engaged teammates globally

$8.2 billionin revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024by Insight globally

Now is the time to bring yourexpertisetoInsight.We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integratorwith deepexpertisein cloud, data, AI, cybersecurity, and intelligent edge, we guideorganizationsthrough complex digital decisions.

About therole

TheServices Technicianreports to theServicesLead. TheServices Techniciananalystis responsible forthetroubleshooting, repair,installing ofperipherals,andinstrumentation devices or hardware,as well as providingtechnicalassistanceand training to system users.The Technicianmustdemonstrateabilityto enable technology solutions by working collaboratively with clients, business partners, other IT Divisions,vendors,and corporate stakeholders.

We willcount on you to:

Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.

Work with Citrix, Virtual Desktop, thin clientsand provide advanced troubleshooting on Windows operating systems.

Assemble,configure,and troubleshoot computers and peripherals at an advanced level

Install operating systems and properly approved and licensed software

Perform routine equipment maintenance and upgrades.

Provide training on hardware and software

Install necessary drivers for required componentsand tests its functionality

Diagnose system hardware, software, and operatorproblems;and recommend or perform remedial actions to correct problems based on knowledge of system operation.

Acquireandmaintaincurrent knowledge of relevant product offerings and support policiestoprovide technicallyaccuratesolutions to our clients

Work with ticketing system provided, accurately and completely documenting work performed.

Create andmaintaindocumentation for the knowledge base

Performs routine equipment maintenance and upgrading tasks

Troubleshoot problems on computers, peripheralsand refer more complex problems to experienced staff

Enterscommands andobservessystem functions to verify correct system operation.

Performs initial triage on personal printersor supported peripherals andadviseon warranty coverage requirements if applicable.

Mentoring and training of teammates

Participate in multi team rotations asrequired

Be able to work in a group or individual setting asrequired.

Understand anddemonstratethe willingness to promote Insight’s vision and values

BeAmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow.When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Whatwe’relooking for

IT related Certificate or Diploma from a recognizedpost-secondaryinstitution

3-5 yearstroubleshooting related experienceand/orIT customer service experiencein an enterprise environment

Strong communication, organizational, customer service, documentation,andproblem-solvingskills

MustpossessA+ certification

MCSE, MCPdesignationor other certifications are anasset

ITILcertificationrequired

Working knowledge of PowerShell is an asset

Working knowledge ofServiceNowrequired

Must be bilingual French (Canada) and English

MustpossesscurrentDriver’sLicense

Current Drivers Abstract

Back check will berequired

Must be a lifelong learner engaged in ongoing upgrading and certification achievements

Must be willing to be in an on-call rotationand/or overtime as needed.

What you can expect

We’re legendary for taking care ofyou, your family and to help you engage with your local community.We want you to enjoy a full, meaningful life andown your career atInsight.Some of ourbenefits include:

• Freedom to work from anotherlocation—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, yourambITiousjourney startshere.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if youdon’tfeel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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