IMAC Service Technician W2

Insight; Calgary; Hybrid; CAD 46,000 - 48,000; Full time

Job summary

Insight in Calgary, Alberta is seeking an IMAC Service Technician (W2) for a 6-month contract, onsite at our Calgary office. You will build, deploy, move, wipe and install software on computer systems, transferring data from replaced devices using Remedy work orders.

We expect at least 2 years’ experience in a related role (4 preferred), plus the ability to stay calm with demanding clients. You’ll support a multi-platform environment and contribute to timely service delivery.

Qualifications

• At least 2 years’ experience in related IMAC role; 4+ preferred.
• Experience in large, distributed environments is a plus.
• Ability to stay calm in stressful situations with demanding customers.
• Takes ownership and responsibility for problem resolution.

Responsibilities

• Complete internal and external deployments where driving company vehicles is required.
• Participate in moves, required during core and non-core business hours.
• Backfill other IMAC services when required lifting of computer equipment is required.
• Respond to client requests originating through Remedy in a professional manner.

Skills

Remedy

Multi-platform support

Customer interaction

Tools

Remedy

Job description

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CA, T1Y 7J8

Requisition Number: 106225

Location: This role is fully onsite in our Calgary, Alberta office (City of Calgary - 800 Macleod Trail SE Calgary, Alberta)

Compensation: $22.50/hr

Duration: 6 month contract

Hours: Monday - Friday 8 - 5 PM

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As an IMAC Service Technician W2 with Insight, you will build, deploy, move, wipe, install software and dispose of computer systems including application and data transfer from the replaced system. We will count on you to use Remedy to build systems from Remedy work orders and backfill coordinator roles as trained. Along the way, you will be responsible for supporting a multi-platform client base.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

As an IMAC Service Technician W2, you will get to:

• Primary function of the role is to complete internal and external deployments where driving company vehicles is required
• Participate in moves, required during core and non-core business hours
• Backfill other IMAC services when required lifting of computer equipment is required
• Respond to clients requests originating through Remedy system in a professional manner.

Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As an IMAC Service Technician W2 at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We are looking for an IMAC Service Technician W2 with:

• At least 2 years’ experience in related role, 4 preferred
• Experience in a large, distributed environments preferred
• Ability to stay calm in stressful situations, especially when dealing with demanding customers
• Takes ownership and responsibility for problem resolution

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||