IMAC Desktop Tech

TekWissen LLC; Selkirk; On-site; CAD 30,000 - 44,000; Full time

Job summary

TekWissen is seeking an IMAC Desktop Tech for a 6-month, on-site assignment in Selkirk, MB. You will provide hands-on support for laptops, desktops, tablets, smartphones, and printers, ensuring day-to-day operation and resolving escalated issues.

The role involves hardware upgrades, imaging validation, and collaboration with deployment teams to ensure equipment is configured and deployed per guidelines. Remote work is not available; onsite work at client sites within Manitoba is required.

Qualifications

• Onsite technical support for internal or external customers.
• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones and printers.
• Perform server and network equipment maintenance including updates and backups.
• Verify hardware is pre-imaged with approved images and working to manufacturer specs.

Responsibilities

• Set up new IT hardware with network and power connections.
• Perform configuration setup as documented; install SCCM pre-built software packages where applicable.
• Re-pack IT hardware and prepare it for shipping to user locations when required.
• Coordinate with Deployment Coordinator for follow-up actions if issues remain unresolved.
• Perform image procedures using approved tools and guidelines in staging rooms.

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: IMAC Desktop Tech

Location: Selkirk, MB
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

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Job Description:

• Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues.
• They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers.
• Resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
• Set up computer and related equipment hardware on the work bench with network and power connections.
• Validate system was pre-imaged with correct and approved image.
• If there are additional hardware upgrade options purchased (such as additional RAM, graphic card, OPAL hard drive), this hardware upgrade equipment must be installed by a qualified technician in the appropriate computer.
• Confirm that all IT Hardware is operating to manufacturer specifications; Any IT Hardware faults discovered must be repaired under approved OEM warranty prior to deployment.
• Perform any configuration setup as documented in standard installation guidelines; for example, installation of business unit approved SCCM pre-built software packages (if applicable).

For IT Hardware installations at sites outside of the staging facility:

• Re-pack IT Hardware, if applicable, apply provided shipping label so that it is ready for shipping utilizing in-house mailroom services to ship equipment to user location.
• Installation Technician loads and transports IT Hardware to external site for installation.
• On-site installation locations may be any location in Manitoba that is a client site.

Additional Responsibilities

• The Installation Technician will unpack (where applicable) and set up new IT Hardware at the end user location, replace existing IT Hardware at end user location, perform network connection and configuration (where applicable), transfer any data from old computer to new computer (where applicable), provide basic orientation to end user to ensure new IT Hardware is operational, ensure installed software is configured to end user's expectations, and arrange for existing IT Hardware to be returned to surplus location.
• In the event of any unresolved issues, the technician shall inform the Deployment Coordinator before leaving end user's location to arrange appropriate follow-up action.
• Perform image procedure using approved infrastructure, tools (i.e. SCCM) and provided guidelines at the staging rooms.

TekWissen Group is an equal opportunity employer supporting workforce diversity.