IT MAC Technician: Workspace Deployments & Support

NFI Group; Winnipeg; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Extended Healthcare Plan (Medical, Dis

RPP - Group RRSP

Group Life - AD&D - Critical Illness

Paid Time Off Benefits

Training & Development

Employee Discounts

Employee Assistance Program - Counse

Job summary

NFI Group in Winnipeg is seeking a MAC Technician who coordinates workspace technology moves, installs and configures computers, phones, and peripherals, and ensures systems are ready for end users. You will maintain asset records and support relocations across multiple locations.

You will collaborate with Helpdesk, Infrastructure, Facilities, HR, and vendors, and follow security and licensing procedures while providing deskside support and timely problem resolution.

Qualifications

• 0-3 years of experience in IT support, desktop support, or a similar technical role.
• Valid driver's license and ability to travel between Winnipeg locations.
• Strong customer service, communication, organizational, and problem-solving skills.
• Working knowledge of Windows, Microsoft 365, mobile devices, printers, telephony systems, and basic networking.
• Experience with IT service management, asset management, and remote support tools.
• Basic network cabling and PC/peripheral troubleshooting experience.
• Understanding of IT asset management, inventory control, and data security practices.
• Ability to lift up to 50 lbs and work in office, production, and warehouse environment.
• A+ and/or ITIL certifications are considered an asset.

Responsibilities

• Coordinate and complete employee and workspace technology moves, additions, and changes (MACs) across NFI Group locations.
• Install, configure, relocate, test, and support computers, monitors, docking stations, printers, telephones, mobile devices, software, and related peripherals.
• Ensure workstations, network connections, telephony services, and required applications are fully operational and ready for end users.
• Collaborate with Helpdesk, Infrastructure, Networking, Facilities, Human Resources, vendors, managers, and site contacts to deliver seamless technology deployments and office moves.
• Manage and update service requests, incidents, schedules, and documentation through approved IT service management tools.
• Provide deskside technical support, troubleshoot installation and deployment issues, and elevate complex problems as required.
• Maintain accurate IT asset records, including equipment assignments, locations, inventory levels, warranties, and lifecycle status.
• Support equipment staging, storage, transportation, reuse, repair, and disposal processes while ensuring compliance with company standards.
• Follow established security, change management, hardware deployment, and software licensing procedures.
• Create and maintain technical documentation, deployment checklists, and workstation records while promoting safe, organized, and efficient work practices.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Education

Post-secondary education in Information Technology or related field

Tools

Windows OS

Microsoft 365

ITSM tools

Job description

NFI Group in Winnipeg is seeking a MAC Technician who coordinates workspace technology moves, installs and configures computers, phones, and peripherals, and ensures systems are ready for end users. You will maintain asset records and support relocations across multiple locations.

You will collaborate with Helpdesk, Infrastructure, Facilities, HR, and vendors, and follow security and licensing procedures while providing deskside support and timely problem resolution.