Hybrid Vehicle Claims Specialist

ACTIVATE GROUP LIMITED; Halifax; Hybrid; CAD 41,000 - 49,000; Full time

Benefits offered by this job

33 days holiday

Health plan

Enhanced parental pay

Life assurance

Free breakfasts

Team events

Job summary

Activate Group is seeking a Technical Claims Handler to join the Insurance team in Halifax hybrid role. You will manage vehicle claims end-to-end, liaise with customers, clients and repairers, ensuring SLAs are met and providing timely updates. The role emphasizes exceptional customer service, ownership, and effective communication.

This permanent, full-time position offers development opportunities within a growing UK business and requires the ability to adapt to changing processes and systems.

Qualifications

• Customer-focused professional with strong service mindset.
• Ability to handle a high volume of calls with accuracy.
• Proven written and verbal communication skills.
• Take ownership and deliver on commitments.

Responsibilities

• Make outbound and receive inbound calls with customers, clients and repairers.
• Manage vehicle claims end-to-end from instruction to completion.
• Use bespoke software to record and update each claim.
• Prioritise workload and maintain high standard of service.
• Provide updates to managers and customers as required.
• Ensure SLAs are met or exceeded.
• Collaborate with parties to achieve optimal repair journeys.

Skills

Customer service

Communication

Time management

Problem solving

Ownership

High volume calls

Written communication

Adaptability

Team player

Job description

Activate Group is seeking a Technical Claims Handler to join the Insurance team in Halifax hybrid role. You will manage vehicle claims end-to-end, liaise with customers, clients and repairers, ensuring SLAs are met and providing timely updates. The role emphasizes exceptional customer service, ownership, and effective communication.

This permanent, full-time position offers development opportunities within a growing UK business and requires the ability to adapt to changing processes and systems.