Property Claims Specialist — Hybrid & Growth Opportunity

Aviva Canada; Oakville; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Retirement plan

Share plan

Health benefits

Wellness programs

Volunteer opportunities

Hybrid work model

Job summary

Aviva Canada is seeking a claims specialist to handle claim settlement via telephone in a hybrid environment in Oakville, ON. You will work with premier property vendors, verify coverage, and process FNOL information while maintaining high service standards.

The role requires 1–3 years in claims or customer service, strong communication, and the ability to thrive in a fast-paced setting. English/French is a plus; Cantonese/Mandarin/Korean/Punjabi knowledge is a bonus.

Qualifications

• 1 - 3 years claims insurance experience or insurance call center or customer service experience in any industry
• Ability to work in a fast-paced environment to support customer demand
• Strong customer service background
• Excellent computer skills and organizational skills
• Excellent oral and written communication skills
• Bilingualism in English and French (is not a must but a big asset)
• Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
• Licenses for claims adjusting in any provinces (not a requirement but a big asset)

Responsibilities

• Support our claims customer demand through a call-center environment
• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
• Responsible for confirming coverage and compiling FNOL information for incoming claims
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
• Responsible for recognizing questionable claims, subrogation and risk opportunities
• Also responsible for reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success
• Adheres to and supports policies surrounding attendance

Skills

Claims experience

Customer service

Communication

Bilingual EN/FR

Computer skills

Job description

Aviva Canada is seeking a claims specialist to handle claim settlement via telephone in a hybrid environment in Oakville, ON. You will work with premier property vendors, verify coverage, and process FNOL information while maintaining high service standards.

The role requires 1–3 years in claims or customer service, strong communication, and the ability to thrive in a fast-paced setting. English/French is a plus; Cantonese/Mandarin/Korean/Punjabi knowledge is a bonus.