Hybrid Property Claims Adjuster - Growth & Benefits

Aviva Canada; Edmonton; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary plus annual bonus

Retirement savings plan

Share purchase plan

Health benefits

Wellness programs

Volunteer opportunities

Hybrid work model

Job summary

Aviva Canada is seeking a claims specialist to support customer demand in a call-center setting, focusing on quality service and accurate claim processing. The role involves negotiating property claims, confirming coverage, and coordinating payments to vendors and insureds.

The successful candidate will have 1–3 years in claims insurance or customer service, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1–3 years claims insurance experience or insurance call center or customer service experience in any industry.
• Strong customer service background and ability to work in a fast-paced environment.
• Excellent computer skills and organizational skills.
• Excellent oral and written communication skills.
• Bilingualism in English and French is a big asset.
• Knowledge of Cantonese, Mandarin, Korean & Punjabi is a big asset.

Responsibilities

• Support claims customer demand through a call-center environment.
• Investigate and negotiate property claims per Aviva's procedures.
• Confirm coverage and compile FNOL information for incoming claims.
• Ensure data accuracy and process payments to vendors, insureds, and experts.
• Review facts, policy, and reports; analyze estimates and negotiate settlements.
• Advise customers on claim status and provide prompt, exemplary service.
• Complete correspondence efficiently, including Critical Path, Proof of Loss, and reservation letters.
• Identify questionable claims, subrogation and risk opportunities.
• Review case law to determine liability.
• Meet team performance expectations and contribute to team success.

Skills

Customer service

Communication

Organization

Bilingual asset

Job description

Aviva Canada is seeking a claims specialist to support customer demand in a call-center setting, focusing on quality service and accurate claim processing. The role involves negotiating property claims, confirming coverage, and coordinating payments to vendors and insureds.

The successful candidate will have 1–3 years in claims insurance or customer service, strong communication skills, and the ability to work in a fast-paced environment.