Hybrid Sales Support Specialist I — Growth & Impact

Kelly; Southwestern Ontario; Hybrid; CAD 42,000 - 60,000; Part time

Benefits offered by this job

Hybrid work model

Potential full-time conversion

Job summary

Kelly is seeking a Sales Support Specialist I in Waterloo, Ontario, as part of a hybrid team. You will be the frontline for partner inquiries and manage data in sales systems. This 6-month contract offers hybrid schedule (3 days in-office, 2 days remote) with potential extension and conversion to full-time.

The role emphasizes customer service, data entry, and cross-team collaboration. Join a small team of 6 specialists and a team lead and help ensure smooth operations for our financial services

Qualifications

• General undergraduate education or equivalent relevant experience.
• 2+ years of professional experience.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Answer incoming calls (8–10 calls/day) and manage a shared inbox (35–40 emails/day).
• Provide customer support for partner inquiries and applications.
• Set up and maintain client and partner profiles.
• Support business systems and troubleshoot technical issues.
• Enter data into sales systems and follow up on client requests.
• Respond to questions about policies, partner compensation, sales tips, and training.
• Collaborate with a team of 6 specialists and 1 team lead.
• Escalate complex issues to specialized support teams when needed.

Skills

Customer service

Multitasking

Interpersonal skills

Education

Undergrad education

Tools

Salesforce

MS Office

Job description

Kelly is seeking a Sales Support Specialist I in Waterloo, Ontario, as part of a hybrid team. You will be the frontline for partner inquiries and manage data in sales systems. This 6-month contract offers hybrid schedule (3 days in-office, 2 days remote) with potential extension and conversion to full-time.

The role emphasizes customer service, data entry, and cross-team collaboration. Join a small team of 6 specialists and a team lead and help ensure smooth operations for our financial services