Client Care Specialist - Hybrid, Growth & Impact

Equitable; Southwestern Ontario; Hybride; CAD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Incentive pay

Benefits + pension matching

Volunteer day

Dress for your day

Résumé du poste

Equitable is a Canadian mutual company focused on helping Canadians protect today and prepare for tomorrow. Our Client Care Representatives are frontline experts who deliver exceptional service to clients, advisors, and regional offices in a hybrid Waterloo, Ontario environment.

You will join a collaborative team committed to growth, training, and a balanced work-life culture. This permanent full-time role emphasizes effective communication, problem-solving, and relationship management, with

Qualifications

• Previous experience in a phone-based client care/service role is required.
• Previous experience in an insurance company or investment knowledge is an asset.
• Superior interpersonal skills to manage relationships with internal and external clients.
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
• Excellent verbal and written communication skills.

Responsabilités

• Provide excellent client service to internal and external clients (our clients, advisors, and regional sales and service offices).
• Collaborate with other departments to resolve inquiries and learn about their functions.

Connaissances

Phone support

Insurance knowledge

Interpersonal skills

Listening skills

Communication

Description du poste

Equitable is a Canadian mutual company focused on helping Canadians protect today and prepare for tomorrow. Our Client Care Representatives are frontline experts who deliver exceptional service to clients, advisors, and regional offices in a hybrid Waterloo, Ontario environment.

You will join a collaborative team committed to growth, training, and a balanced work-life culture. This permanent full-time role emphasizes effective communication, problem-solving, and relationship management, with