Hybrid Digital Sales Operations Specialist for Growth

Westland Insurance Group; Surrey; Hybrid; CAD 46,000 - 57,000; Full time

Benefits offered by this job

Open workplace

Growth opportunities

Autonomy to succeed

Inclusive culture

Total rewards program

Values days

Job summary

Westland Insurance Group Ltd. is seeking a Digital Sales Operations Specialist to support the Personal Lines Digital Sales teams across British Columbia, Alberta, and the Prairies from Surrey, BC.

This hybrid role combines office and remote work while focusing on file quality, reporting, and system improvements. You’ll collaborate with advisors and leaders to maintain client data, monitor file quality, and drive operational efficiencies.

Qualifications

• 3–5 years in Personal Lines insurance, operations, or sales support.
• Strong understanding of Personal Lines processes and file quality.
• Highly organized, detail oriented with multi-priority management.

Responsibilities

• Provide day-to-day administrative and operational support to the Personal Lines Digital Sales team.
• Review client and policy files for accuracy and documentation quality.
• Conduct file audits to support standards and regulatory compliance.
• Support new business processing, advisor training, and reporting.
• Coordinate requests, prioritize and track progress to completion.
• Support Digital Sales systems, tools, and adoption.

Skills

Personal Lines insurance

Sales support

Administration

Education

Business Administration / Insurance

Tools

Acturis

Salesforce

Genesys

Job description

Westland Insurance Group Ltd. is seeking a Digital Sales Operations Specialist to support the Personal Lines Digital Sales teams across British Columbia, Alberta, and the Prairies from Surrey, BC.

This hybrid role combines office and remote work while focusing on file quality, reporting, and system improvements. You’ll collaborate with advisors and leaders to maintain client data, monitor file quality, and drive operational efficiencies.