Hybrid Canada Operations & Onboarding Specialist

TransUnion; Toronto; Hybrid; CAD 55,000 - 69,000; Full time

Job summary

TransUnion Canada is seeking a Specialist II, Consumer Operations Support to manage onboarding, implementations, and operational requests across test and production systems. You will lead stakeholder calls, prioritize work to meet SLAs, and drive issue resolutions while coordinating cross-functional projects and QA reviews.

You will train new hires, maintain process docs, and provide leadership in the manager's absence, with a hybrid work arrangement and regional collaboration across Sales,

Qualifications

• 4-6 years of experience in a customer service and/or operations environment.

Responsibilities

• Manage onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments.

Skills

Customer service

Operations management

Stakeholder management

Analytical skills

Data analysis

Problem solving

Communication skills

Projects coordination

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

TransUnion Canada is seeking a Specialist II, Consumer Operations Support to manage onboarding, implementations, and operational requests across test and production systems. You will lead stakeholder calls, prioritize work to meet SLAs, and drive issue resolutions while coordinating cross-functional projects and QA reviews.

You will train new hires, maintain process docs, and provide leadership in the manager's absence, with a hybrid work arrangement and regional collaboration across Sales,