Accident Benefits Advisor - Hybrid & Growth Role

Aviva Canada; London; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Retirement savings

Employee share plan

Health benefits

Personal wellness

Volunteer opportunities

Career development opportunities

Education assistance

Vacation days with buy-up option

Job summary

Aviva Canada is seeking a Healthcare Service Advisor as part of our Healthcare Services team to ensure timely and equitable resolution of Accident Benefit claims. You will work with insureds, providers, and specialists to manage claims in a customer-focused, regulatory-compliant manner.

The role requires 2+ years of Accident Benefits experience, strong communication, and a dedicated approach to learning in a fast-paced environment. A hybrid work model supports flexible arrangements.

Qualifications

• College diploma/associate degree or equivalent experience.
• 2+ years of Accident Benefits insurance claims handling experience.
• CIP or working toward CIP licensure is required.
• Post-secondary education in a related field.
• Excellent customer service and communication skills.
• Ability to learn and adapt to a fast-paced environment.
• Good organization skills.
• Ability to adapt and work within various computer programs, databases and software.

Responsibilities

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves per guidelines.
• Handle Accident Benefits claims within authorized knowledge and expertise.
• Acquire investigative reports, IMEs, statements from insureds/witnesses and other specialists as needed.
• Educate customers and providers about auto reform changes.
• Ensure all aspects of the claim process are handled per guidelines.
• Assist in resolving claim issues related to interpretations, legislation and settlements.
• Ensure service levels and quality standards by approved specialists.
• Educate insureds about Premiere Healthcare network.
• Attend and participate in training sessions and file clinic meetings.

Job description

Aviva Canada is seeking a Healthcare Service Advisor as part of our Healthcare Services team to ensure timely and equitable resolution of Accident Benefit claims. You will work with insureds, providers, and specialists to manage claims in a customer-focused, regulatory-compliant manner.

The role requires 2+ years of Accident Benefits experience, strong communication, and a dedicated approach to learning in a fast-paced environment. A hybrid work model supports flexible arrangements.