National Property Claims Adjuster

Aviva plc; Calgary; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Annual bonus

Retirement savings

Share plan

Wellness programs

Volunteer opportunities

Hybrid model

Job summary

Aviva plc in Canada seeks National Property Claims Adjusters for our Customer Response - Property team. The role is hybrid, requiring flexibility to cover 8:00 AM–8:00 PM with potential Saturdays. You will handle claims by phone, verify coverage, and work with vendors to settle claims while upholding service quality.

Ideal candidates have 1–3 years in claims or customer service, strong communication, and solid computer skills. English-French bilingualism is a big asset.

Qualifications

• 1-3 years claims or insurance call center experience.
• Strong customer service background with fast-paced work style.
• Excellent oral and written communication skills.
• Good computer and organizational abilities.
• Bilingualism in English and French is a strong asset.

Responsibilities

• Support claims demand through a call-center environment.
• Investigate and negotiate property claims per procedures.
• Confirm coverage and collect FNOL information for claims.
• Process data and issue payments to vendors and insureds.
• Review facts and reports to estimate and settle claims.
• Advise customers on status and deliver quality service.
• Prepare correspondence and manage doc flow efficiently.
• Identify questionable claims and risk opportunities.

Skills

Claims insurance experience

Customer service

Excellent communication

MS Office / computer skills

Bilingual English-French

Job description

Experience Aviva:

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The Opportunity:

Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level? We currently have some exciting roles for National Property Claims Adjusters for our Customer Response - Property team. We offer a comprehensive training program so if you don't have a background in insurance but have strong customer service experience we will train you! Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds. Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed. You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you'll do:

• Support our claims customer demand through a call-center environment
• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
• Responsible for confirming coverage and compiling FNOL information for incoming claims
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
• Responsible for recognizing questionable claims, subrogation and risk opportunities
• Also responsible for reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success
• Adheres to and supports policies surrounding attendance

What you'll bring:

• 1 - 3 years claims insurance experience or insurance call center or customer service experience in any industry
• Ability to work in a fast-paced environment to support customer demand
• Strong customer service background
• Excellent computer skills and organizational skills
• Excellent oral and written communication skills
• Bilingualism in English and French (is not a must but a big asset)
• Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
• Licenses for claims adjusting in any provinces (not a requirement but a big asset)

What you'll get:

The salary band for this position ranges from $50,000 - $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Outstanding Career Development opportunities
• We'll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees' physical and mental health
• Hybrid flexible work model

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team. #LI-PS2 #LI-Hybrid We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.