Hybrid Personal Lines Insurance Advisor — Toronto

DGA Careers; Toronto; Hybrid; CAD 55,000 - 80,000; Full time

Job summary

DGA Careers in Toronto is seeking an Insurance Advisor - Personal Lines to manage a book of personal lines clients, provide expert advice, and deliver exceptional service. You will be the trusted advisor supporting clients with coverage, renewals, and claims in a collaborative team.

The role requires strong communication, high attention to detail, and a client-focused mindset with experience in broker management systems (EPIC) and MS Office.

Qualifications

• Minimum High School Diploma or equivalent
• Strong customer service skills and a natural ability to build lasting client relationships
• Excellent communication and active listening – you make people feel heard
• High attention to detail and solid organizational skills
• Comfortable juggling multiple priorities in a fast-paced environment
• Experience with broker management systems (e.g., EPIC) and rating tools
• Proficiency with Microsoft Office and general computer applications
• A professional, positive, and team-oriented attitude

Responsibilities

• Be the go-to contact for your clients, handling inquiries by phone, email, and written correspondence with care and efficiency
• Manage and grow an existing book of personal lines business
• Remarket policies at renewal to ensure competitive coverage and pricing
• Spot cross-selling opportunities and proactively recommend the right insurance solutions
• Support clients through the claims process from start to finish
• Conduct outbound renewal calls, particularly for Tier 2 clients
• Keep client records accurate and documentation up to date
• Process policy changes, transfers, and endorsements in line with company guidelines
• Partner with insurers and underwriting contacts to get the best outcomes
• Be a positive, contributing member of a team that genuinely enjoys working together

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Education

High School Diploma

RIBO license

Tools

EPIC

Microsoft Office

Job description

DGA Careers in Toronto is seeking an Insurance Advisor - Personal Lines to manage a book of personal lines clients, provide expert advice, and deliver exceptional service. You will be the trusted advisor supporting clients with coverage, renewals, and claims in a collaborative team.

The role requires strong communication, high attention to detail, and a client-focused mindset with experience in broker management systems (EPIC) and MS Office.