Insurance Advisor - Personal Lines - 210

DGA Careers Inc.; Toronto; On-site; CAD 55,000 - 80,000; Full time

Job summary

DGA Careers is seeking a Professional Insurance Advisor – Personal Lines in Toronto to join a growing team. In this role you will manage a portfolio of personal insurance clients, deliver expert advice, and provide exceptional service that keeps clients coming back year after year.

The ideal candidate has strong customer service skills, excellent communication, and experience with broker management systems like EPIC; a high school diploma is the minimum requirement.

Qualifications

• Strong customer service and ability to build lasting client relationships.
• Excellent communication and active listening; make clients feel heard.
• High attention to detail and solid organizational skills.

Responsibilities

• Be the go-to contact for clients via phone, email, and written correspondence.
• Manage and grow an existing book of personal lines business.
• Remarket policies at renewal to ensure competitive coverage and pricing.
• Spot cross-selling opportunities and recommend the right insurance solutions.
• Support clients through claims process from start to finish.
• Conduct outbound renewal calls for Tier 2 clients.
• Keep client records accurate and up-to-date.
• Process policy changes, transfers, and endorsements per guidelines.
• Partner with insurers and underwriting contacts for best outcomes.
• Be a positive, contributing team member.

Skills

Customer service

Active listening

Detail oriented

Multi-tasking

Team player

Education

High school diploma

Tools

EPIC

Rating tools

Microsoft Office

Job description

Are you a client-focused insurance professional who loves building relationships and making a real difference for the people you work with? My client is looking for a motivated and personable Professional Insurance Advisor – Personal Lines to join their growing team in Toronto.

In this role, you’ll manage a portfolio of personal insurance clients, deliver expert advice, and provide the kind of exceptional service that keeps clients coming back year after year. You’ll be a trusted advisor – someone clients can count on to protect what matters most – while enjoying the support of a collaborative, professional team.

What You’ll Do

• Be the go-to contact for your clients, handling inquiries by phone, email, and written correspondence with care and efficiency
• Manage and grow an existing book of personal lines business
• Remarket policies at renewal to make sure clients always have competitive coverage and pricing
• Spot cross-selling opportunities and proactively recommend the right insurance solutions
• Support clients through the claims process from start to finish – because that’s when they need you most
• Conduct outbound renewal calls, particularly for Tier 2 clients
• Keep client records accurate and documentation up to date
• Process policy changes, transfers, and endorsements in line with company guidelines
• Partner with insurers and underwriting contacts to get the best outcomes for your clients
• Be a positive, contributing member of a team that genuinely enjoys working together

What You Bring

Qualifications

• Minimum High School Diploma or equivalent

Skills & Experience

• Strong customer service skills and a natural ability to build lasting client relationships
• Excellent communication and active listening – you make people feel heard
• High attention to detail and solid organizational skills
• Comfortable juggling multiple priorities in a fast-paced environment
• Experience with broker management systems (e.g., EPIC) and rating tools
• Proficiency with Microsoft Office and general computer applications
• A professional, positive, and team-oriented attitude

Why Join Our Client?

• Competitive compensation of $55,000 – $80,000 based on experience, plus a comprehensive benefits package
• A supportive, friendly, and team-oriented work environment where you’ll actually enjoy coming to work
• Real opportunities for professional growth and career development
• Ongoing training and industry education to keep you at the top of your game

About DGA Careers

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Maurice Reichberg at DGA Careers. If you are working with another DGA recruiter, feel free to ask them about this position.